Guidance

Care homes: consumer law advice for providers

Advice to help care home providers understand their obligations under consumer law when dealing with residents and their representatives.

Documents

Details

This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law.

A short guide to consumer law for care home providers is also available.

Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by the CMA or Trading Standards Services.

Published 16 November 2018