Notice

Cambridge English: Undertaking: July 2016

Cambridge English will take specific actions to ensure ongoing compliance with Ofqual’s Conditions.

Documents

Undertaking from Cambridge English 21 July 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@ofqual.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Awarding Organisation Issue Action taken Case Status
Cambridge English Language Assessment (Cambridge English) Incorrect issue of certificates Undertaking accepted Closed 7 August 2016

On 21 July 2016, Cambridge English gave Ofqual an undertaking which sets out the steps it will take to secure compliance with our ‘General Conditions of Recognition’, specifically:

  • B3.1 – Notification where an event could have an Adverse Effect
  • A7.1(a) – Management of incidents
  • H6.1(d) – Issuing results
  • I4.1 - Issuing certificates and replacement certificates

Cambridge English have undertaken to carry out a number of actions, including:

  • Issuing replacement certificates to 5 learners issued with an incorrect certificate
  • Providing refresher training to staff
  • Reviewing its approach to Condition A5.1(a), A5.1(b), A5.2(d), A5.2(e) – Availability of adequate resources and arrangements.

In line with general condition B8, Cambridge English must now take all the steps identified in the undertaking. We may take further action if Cambridge English doesn’t follow through on its commitments.