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Corporate report

Business plan for 2018-2020

This business plan sets out what the Adjudicator's Office is going to do between 2018 and 2020.

Updates to this page

From:
The Adjudicator’s Office
Published:
1 November 2018
Last updated:
14 December 2020
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  1. PDF attachment as been replaced with a version that has been checked for accessibility.

  2. First published.

Documents

The Adjudicator's Office Vision up to 2021 and business plan 2018-2020

PDF, 13 MB, 21 pages

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Details

The Adjudicator’s Office business plan 2018-20 sets out our objectives and what we will do to reach our vision.

There are four key themes in our plan:

  • our customers: we will improve the service we give to our customers
  • our people: we will develop and engage our own people in order to benefit from their experience and potential
  • our organisation: we will transform the way we work, responding to the needs of our customers in order to become a more efficient and accountable organisation
  • learning from complaints: we will use our insight and expertise to learn from complaints to improve services to customers (both the department and within the Adjudicator’s Office)

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