Administering smart concessionary travel permits: English local authorities guidance

ENCTS concessionary travel smartcard permit administration guidance for local authorities in England.



Guidance for administering concessionary travel smartcard permits for older and disabled people issued under the England National Concessionary Travel Scheme (ENCTS).

The guidance includes information on:

  • handling and protecting permit holder data
  • ensuring the permits are correctly coded

but not:

for which separate information is available.

The guidance is for English Travel Concession Authorities but is also useful to bus and other transport operators with concessionary travel customers. This guidance replaces the concessionary travel passes information published in 2009.