Guidance for administering concessionary travel smartcard permits for older and disabled people issued under the England National Concessionary Travel Scheme (ENCTS).
The guidance includes information on:
- handling and protecting permit holder data
- ensuring the permits are correctly coded
for which separate information is available.
The guidance is for English Travel Concession Authorities but is also useful to bus and other transport operators with concessionary travel customers. This guidance replaces the concessionary travel passes information published in 2009.