Guidance

How to reimburse bus operators for concessionary travel

How travel authorities can reimburse bus operators that carry concessionary passholders such as disabled and older people.

• From: Department for Transport
• Published: 1 November 2011
• Last updated: 27 March 2024 — See all updates

Applies to England

Documents

Reimbursing bus operators for concessionary travel 2024 to 2025: short user guide

PDF, 192 KB, 14 pages

Reimbursing bus operators for concessionary travel 2024 to 2025: full guidance

PDF, 1.43 MB, 105 pages

Reimbursing bus operators for concessionary travel 2024 to 2025: guidance and calculator methodology

PDF, 5.15 MB, 251 pages

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Reimbursing bus operators for concessionary travel 2023 to 2024

PDF, 1.22 MB, 118 pages

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Details

Guidance to help travel concession authorities calculate reimbursement to bus operators for carrying concessionary passholders.

To calculate and claim bus travel reimbursement for the tax year 2024 to 2025, use the 2024 to 2025 guides with the:

• Concessionary bus travel reimbursement calculator
• Concessionary travel applications form and guidance for applicants
• Research into the reimbursement of concessionary fares

The 2024 to 2025 guidance was updated as part of a review of the English National Concessionary Travel Scheme (ENCTS).

The 2023 to 2024 guidance is retained for comparison purposes only. The National Archives has copies of previous reimbursing bus operators for concessionary travel guidance.

Published 1 November 2011
Last updated 27 March 2024 + show all updates

1. 27 March 2024

   Reimbursing bus operators for concessionary travel 2024 to 2025: guidance and calculator methodology added.

2. 5 January 2024

   Reimbursing bus operators for concessionary travel guidance for 2024 to 2025 added.

3. 2 December 2022

   Added accessible file: Reimbursing bus operators concessionary travel: 2023-2024

4. 22 November 2021

   Published guidance on reimbursing bus operators for concessionary travel for 2022 to 2023.

5. 27 November 2020

   Published guidance on reimbursing bus operators for concessionary travel: 2021 to 2022.

6. 26 November 2018

   2019 to 2020 claims guidance released.

7. 28 September 2017

   2018 to 2019 guidance published.

8. 8 November 2016

   Correction of an error in the 2017 to 2018 reimbursement factor figures in table 6.2. The corrected reimbursement factors are the same as those reported in the previous year’s guidance.

9. 1 November 2016

   Reimbursing bus operators for concessionary travel 2017 to 2018.

10. 19 November 2015

    Guidance for 2016 to 2017 updated to explain how the forecast for inflation impacts upon the reimbursement factor.

11. 2 October 2015

    Guidance for 2016 to 2017 published.

12. 20 November 2014

    The guidance has been amended (see paragraph 6.14) to make the changes to table 6.1 clearer.

13. 13 November 2014

    Added guidance for 2015 to 2016 where table 6.1 has been updated using census data.

14. 7 October 2013

    2014 to 2015 guidance added.

15. 1 November 2011

    First published.