Guidance

How bus operators can appeal concessionary fare scheme reimbursement levels

Guidance for bus operators to appeal the level of reimbursement payments or participation in concessionary fare schemes.

From:
Department for Transport
Published
24 May 2012
Last updated
9 April 2024 — See all updates

Applies to England

Documents

How bus operators can appeal concessionary fare scheme reimbursement levels

HTML

Concessionary travel applications form

MS Excel Spreadsheet, 104 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmasterdft@dft.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Bus operators that take part in the English National Concessionary Travel Scheme (ENCTS) receive reimbursement from travel concession authorities.

If a bus operator believes that the level of reimbursement they receive is lower than it should be, they can appeal to the Secretary of State for Transport. They can also appeal against taking part in ENCTS.

The documents on this page are:

  • guidance for bus operators on the appeals process
  • a form to be used when making an appeal

The Department for Transport (DfT) appoints an independent decision-maker to determine appeals on behalf of the Secretary of State.

Forms are sent to both operators and travel concession authorities (TCAs).

The Mandatory Travel Concession (England) Regulations 2011 state in Regulation 25 that the Secretary of State for Transport may request the applicant operator, TCA or both to submit further documents. This may include the data form which should be completed in accordance with the department’s current guidance.

Published 24 May 2012
Last updated 9 April 2024 + show all updates

  1. Updated guidance and form.

  2. First published.