How to make a complaint about Ofsted’s staff or service.
You can make a complaint if you’re unhappy about the behaviour of our staff or the quality of service we’ve provided.
Make a complaint about Ofsted’s staff or service
Use this online form to make a complaint about an interaction with Ofsted staff or the quality of service we’ve provided. You must do this within 10 working days of the incident you’d like to complain about.
There are separate processes to:
- complain about a state school or childminder or
- complain about an Ofsted inspection (you should make any complaint about an inspection no more than 10 working days after the report is published)
- complain about a social care provider
What happens next
When we receive your complaint, an investigating officer will contact you to discuss the issue and determine if it can be resolved quickly. If not, we’ll investigate and send you a written response addressing your concerns within 30 working days.
We don’t normally withhold publication of an inspection report or withdraw a published inspection report while we investigate complaints about an inspection, unless there are exceptional circumstances.
If you’re not satisfied
If this doesn’t resolve your complaint to your satisfaction you can request an internal review of our handling of the complaint using our online complaints review form.
This must be completed within 15 working days of the date of the original complaint response. A senior manager at Ofsted will conduct an independent review of the handling of your complaint.
A ‘scrutiny committee’ will independently review the handling of your complaint. You should get a final response within 30 working days.
If you’re still not satisfied
If you remain unhappy following the internal review you can request an external review from the Independent Complaints Adjudication Service for Ofsted (ICASO). You must do this within 3 months of receiving the written response to the internal review from Ofsted.
Independent Complaints Adjudication Service for Ofsted
70 Fleet Street
If you’re are an individual or a private organisation and remain unhappy after the ICASO’s review, you can complain to the Parliamentary and Health Service Ombudsman. The Ombudsman does not handle complaints from public organisations, eg state schools.
If you’re unhappy with ICASO’s review, you can complain to the Parliamentary and Health Service Ombudsman.