Personal information charter

This information charter sets out the standards that you can expect when we ask for, use or share your personal information.

Purpose

The Office of the Public Guardian (OPG) is an executive agency of the Ministry of Justice. The ministry is the ‘data controller’ under the Data Protection Act 1998.

We use your information to help us carry out the duties of the Public Guardian, in line with the Mental Capacity Act 2005.

Your privacy

We collect your personal information when:

  • you apply to register a power of attorney
  • you apply to register a lasting power of attorney using the LPA digital service or by post
  • OPG is served with an order from the Court of Protection
  • OPG reviews your deputy report
  • you are visited by a Court of Protection visitor to review the client(s) you are responsible for
  • you pay a fee using a credit card, debit card or by direct debit
  • you agree to take part in our customer research
  • you contact us with a question
  • you make a complaint

We will use your personal information to:

  • register your power of attorney
  • process your fee payment
  • keep a register of powers of attorney
  • supervise your role if you’re a deputy appointed by the Court of Protection
  • process customer research
  • carry out administration

When we ask for your personal information, we promise to:

  • ask only for the information we need
  • make sure your information is safe and that no unauthorised person has access to it
  • make sure we do not keep your information any longer than we have to
  • give you the chance to ask us to change your information if you believe it is wrong

In return, we ask you to:

  • make sure that the information you give us is accurate
  • tell us about any relevant changes to your personal situation (like a change of name, title or address) as soon as possible

Sharing personal information

We will only share your information when the law says we can. This includes sharing information to protect vulnerable people.

We may share your contact information with organisations carrying out customer research on our behalf. They must make sure that any information we give them is kept safe and not use it for any other purpose.

Access to personal information

Under the Data Protection Act 1998, you can ask for a copy of the information we hold about you by making a ‘subject access request’ (SAR).

Send your request to:

Data Access & Compliance Unit
Information Directorate
Ministry of Justice
Post point 10.34
102 Petty France
London
SW1H 9AJ

You’ll need to include:

  • a £10 cheque, payable to ‘HM Paymaster General’
  • two forms of identification, such as a photocopy of your passport or driving licence or an original electricity, gas, council tax or other bill in your name from the last six months