VAT: overseas repayments for non-UK businesses enquiries
Contact HMRC about reclaiming VAT paid in the UK if your business is based overseas.
Email HMRC about reclaiming VAT paid in the UK if your business is based overseas: newcastle.oru@hmrc.gov.uk
HMRC will only correspond with you by email where you have given us permission to do so.
Email agreement
When we receive your application for VAT refunds, we will send you a copy of the ‘email disclaimer’. Once you’ve read this and accepted the contents, this agreement will apply to all future correspondence on that enquiry.
For a new enquiry or if a period of 12 months or more has elapsed since the last email was sent, we will issue a further ‘email disclaimer’ and ask for email agreement again.
Agents
You must provide a letter of authority from your client agreeing that you may act on their behalf. This is in addition to the email agreement, which must be accepted by both you and your client.
To protect your data, there are certain confidential items which HMRC is prevented from providing by email. If we need to contact you about anything confidential this will continue to be done by phone or post. You can read our scams and phishing guidance to find out how to avoid and report internet scams and phishing.
Phone
Call HMRC if your business is based overseas and you have already submitted a claim for VAT paid in the UK.
Call the VAT: general enquiries helpline for help with repayment eligibility or the repayment application process.
Telephone: 0300 322 9279
Outside UK: +44 (0) 300 322 9279
Opening times: Monday to Friday, 8:30am to 4pm. Closed bank holidays.
Post
Write to HMRC about reclaiming VAT paid in the UK if your business is based overseas.
HM Revenue and Customs - Compliance Centres
VAT Overseas Repayment Unit S1250
Benton Park View
Newcastle upon Tyne
NE98 1YX
United Kingdom
Related content
Guidance
HMRC contacts
Updates to this page
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Information added on who to contact for repayment eligibility or help with a repayment application.
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The opening times shown on this page have been updated to Monday to Friday, 8.30am to 4pm. Closed bank holidays.
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First published.