Personal information charter

This sets out the standards you can expect from the Department for Business, Energy and Industrial Strategy (BEIS) when we collect, hold or use your personal information.

We will follow all applicable data protection laws in how we treat your personal information.

Your rights

When BEIS collects, holds, uses or processes your personal information, you have a right to be told:

  • what the data is being used for
  • why we’re legally able to process your data (also called the ‘lawful basis for processing’)
  • how long we will keep your data
  • who we will share it with
  • whether it will be transferred or accessed outside the UK or EU, and what legal protection it will have
  • who our Data Protection Officer is
  • about any rights you have, including the right to access your information or to object to its being used
  • about your right to complain to the Information Commissioner if you feel that your personal information has been mishandled

You are also entitled to have your personal information:

  • protected and kept secure
  • kept accurate and up to date
  • not used for purposes which are incompatible with those for which it was collected
  • kept only for as long as it is needed for the purpose for which it was collected (unless it must be kept as part of the historic record)

BEIS privacy notices

These privacy notices explain in more detail how we will handle your data in specific circumstances:

How to contact us

BEIS is the data controller for the personal data described in our privacy notices. A data controller determines how and why personal data is processed.

Contact us:

  • to get a copy of the personal information we have about you
  • with any other questions

General enquiries

1 Victoria Street


Telephone 020 7215 5000

We are unable to respond promptly to letters sent in the post at the moment. Please email to ensure we can respond to your enquiry as quickly as possible.

How to contact the Data Protection Officer

Contact our Data Protection Officer (DPO) with any concerns about how we or our services handle your personal information.

The DPO is responsible for independent advice and monitoring how BEIS uses personal information.

BEIS Data Protection Officer

Department for Business, Energy and Industrial Strategy
1 Victoria Street

Independent advice on data protection and privacy

Contact the Information Commissioner for independent advice about data protection, privacy and data-sharing issues.

Information Commissioner's Office


Contact form

Telephone 0303 123 1113

Textphone 01625 545 860