Notice

Contacting the Warm Home Discount helpline privacy notice

How we will use your personal data and what your rights are.

• From: Department for Energy Security and Net Zero and Department for Business, Energy & Industrial Strategy
• Published: 15 November 2022
• Last updated: 23 September 2026
  Show all updates

  1. 23 September 2026

     Privacy notice updated for this scheme year.

  2. 13 October 2025

     Updates made to the privacy notice on which data is collected and how it will be processed, and how data is processed from other sources.

  3. 14 February 2023

     Updated to incorporate the collection and processing of contact details for research and evaluation purposes.

  4. 15 November 2022

     First published.

Documents

Contacting the Warm Home Discount helpline: privacy notice

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Details

This notice sets out:

• how we will use your personal data when you contact the Warm Home Discount helpline
• the rights you have under the General Data Protection Regulation (GDPR)