Notice

Contacting the Warm Home Discount helpline privacy notice

How we will use your personal data and what your rights are.

• From: Department for Energy Security and Net Zero and Department for Business, Energy & Industrial Strategy
• Published: 15 November 2022
• Last updated: 13 October 2025 — See all updates

Documents

Contacting the Warm Home Discount helpline: privacy notice

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Details

This notice sets out:

• how we will use your personal data when you contact the Warm Home Discount helpline
• the rights you have under the General Data Protection Regulation (GDPR)

Published 15 November 2022

Last updated 13 October 2025 + show all updates

1. 13 October 2025

   Updates made to the privacy notice on which data is collected and how it will be processed, and how data is processed from other sources.

2. 14 February 2023

   Updated to incorporate the collection and processing of contact details for research and evaluation purposes.

3. 15 November 2022

   First published.