Contact APHA
Find contact numbers and email addresses for the Animal and Plant Health Agency (APHA).
Applies to England, Scotland and Wales
You can report suspected notifiable animal diseases and urgent concerns about farm animal welfare issues 24 hours a day, 7 days a week.
Telephone if you’re in:
- England: 03000 200 301
- Wales: 03003 038 268
If you’re in Scotland, contact APHA Field Services Scotland.
If you’re in England, you can also report non-urgent farm animal welfare concerns by email to customeradvice@apha.gov.uk. Check what to include when you report farm animal welfare concerns in England.
Pet travel and quarantine
Telephone: 03000 200 301
Email: pettravel@apha.gov.uk
Open Monday to Friday, 8.30am to 5pm.
Animals and animal products
You can call us Monday to Friday, 8.30am to 5pm.
Get help with:
- notifiable diseases, including TB (bovine tuberculosis)
- imports and exports
- welfare
- registration and licences
Telephone: 03000 200 301
If you’re in Wales:
- telephone: 03003 038 268
- email: apha.cymruwales@apha.gov.uk
If you’re in Scotland, contact APHA Field Services Scotland for help with animals, disease and animal products.
Email APHA
In your email, give as much information as possible. Include relevant details about the animal or plant, your business, the location and any reference numbers.
Email: customeradvice@apha.gov.uk
Report disease, welfare issues or invasive non-native species
Get help with:
- bovine TB: TB.Advice@apha.gov.uk
- welfare in transport: WIT@apha.gov.uk
- bee health: nbu@apha.gov.uk
- invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk
Import
Get help with:
- imports: imports@apha.gov.uk
- risk categories: importsriskmanagement@apha.gov.uk
Export
Get help with:
- pet animals: petexports@apha.gov.uk
- cattle, pigs, sheep and goats: Livestockexports@apha.gov.uk
- horses and ponies: EquineExportsCarlisle@apha.gov.uk
- poultry and hatching eggs, birds, zoo, circus and all other live animals: liveanimalexports.carlisle@apha.gov.uk
- meat, dairy, fish, fishery, pet food, hides and skins, wool, pharmaceutical and other animal products: exports@apha.gov.uk
- semen, ova and embryos: farmandgermcarlisle@apha.gov.uk
Apply, register or get approval for something
Get help with:
- livestock registration (including poultry): customer.registration@apha.gov.uk
- non-TB animal movement licensing and animal gatherings (excluding birds): CSCOneHealthAGO@apha.gov.uk
- egg marketing: csconehealtheggmarketing@apha.gov.uk
- compulsory scrapie flocks scheme: CSCOneHealthAlerts@apha.gov.uk
- site approval and registration for animal byproducts: CSCOneHealthABP@apha.gov.uk
- wild bird registration: wildlife.licensing@apha.gov.uk
- ferret, weasel and mink (mustelinae) registration: ferret.registration@apha.gov.uk
Artificial breeding controls
Email: farmandgermcarlisle@apha.gov.uk
Feed controls and poultry health scheme
Email: CSCOneHealthAFC@apha.gov.uk
Bees
Telephone (in England and Wales): 0300 303 0094
Get contact details of bee inspectors on the National Bee Unit website
Plants and seeds
You can call us Monday to Friday, 9am to 5pm.
For urgent export questions, you can call us Monday to Friday, 7am to 8pm.
Get help with:
- imports and exports
- plant passports
- seed certification and marketing
- plant health services
- notifiable plant pests and diseases
- authorisations relating to plant pests, pathogens, plants, and soil
In England and Wales, Telephone: 03001 000 313
If you’re in Scotland, contact SASA (Science and Advice for Scottish Agriculture).
Email APHA
Email: customeradvice@apha.gov.uk
Report disease or invasive non-native species
You can report tree pests and diseases using the Tree Alert service.
Get help with:
- invasive non-native species, including sightings and breaches of legislation: NNSI@apha.gov.uk
- a pest or disease: planthealth.info@apha.gov.uk
Check what to include when reporting suspected plant pests or disease.
Apply, register or get approval for something
Get help with:
- plant passports: PlantPassportRegistration@apha.gov.uk
- seed certification and licences to market seeds: seed.cert@apha.gov.uk
- authorisations for pests, pathogens, plants and soil: PlantHealthLicence@apha.gov.uk
- plant breeders’ rights and national lists: pvs.helpdesk@apha.gov.uk
Imports
Email: phsi-importers@apha.gov.uk
Exports
Get help with:
- plant products: phastplantproducts@apha.gov.uk
- the PHEATS scheme: PHEATS@apha.gov.uk
- plants and seeds: planthealth.info@apha.gov.uk
Endangered plant and animal species (CITES)
Get help with endangered plant and animal species (CITES):
- telephone: 0117 372 3700
- email: wildlife.licensing@apha.gov.uk
Get technical help using IPAFFS, Plant Health Export Service and EHC Online
For help using IPAFFS (Import of products, animals, food and feed system), the PHES (Plant Health Export Service) or EHCO (Export Health Certificates Online):
- telephone: 03300 416 999
- email: APHAServiceDesk@apha.gov.uk
Report fraud and non-compliance
Report fraud and corruption
You must send a report to APHA if you know or suspect that someone has committed fraud, bribery or corruption in relation to the safeguarding of animal and plant health.
Report non-compliance
You can also report someone for not complying with the rules for animal welfare and plant and bee controls by using the APHA Intelligence Report Form.
For any other matters regarding non-compliance, email intelunit@apha.gov.uk.
Other APHA services
Vets
Find out how to contact APHA if you’re a vet.
APHA Scientific
Commercial products and services are offered by APHA Scientific.
Email: aphascientific@apha.gov.uk
Visit the APHA Scientific website
Disinfectant approvals
Email: disinfectant@apha.gov.uk
GM inspections
Get help with investigations and inspections into genetically modified releases into the environment, including seeds, fish and animals but excluding food.
Telephone: 02080 262 466
Email: gm-inspec@apha.gov.uk
Call charges
Complaints
Updates to this page
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Added guidance on how to report farm animal welfare concerns in England.
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Added a link to the 'APHA Intelligence Report Form' to the 'Report non-compliance' section. This form is used to report non-compliance with the rules for animal welfare and plant and bee controls.
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Updated the contact information for disinfectant approvals.
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Added links to guidance about reporting fraud and corruption and how to contact APHA if you're a vet.
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Updated the Pet Travel helpline number to 03000 200 301.
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Updated the phone number for ferret and other mustelinae registration.
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Contact details for livestock registration updated to include poultry and captive birds. Previous contact details for poultry registration removed as they are now out of date.
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Updated information on reporting a plant pest or disease. Removed references to the PEACH and eDomero systems, which have been replaced by the import of products, animals, food and feed system (IPAFFS) and Plant Health Export Service (PHES) respectively.
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Updated the email address for contacting the Compulsory Scrapie Flocks Scheme.
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Added a link to Veterinary Delivery Partner contact details on the TB Hub website.
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Added a section about registration queries for the Northern Ireland Retail Movement Scheme (NIRMS).
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Updated the email address for contacting the Plant Variety and Seeds team.
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Added contact information for 'Authorisations for plant pests, pathogens, plants, and soil'.
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Egg marketing contact details for Wales have changed. Telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk
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Added translation