GOV.UK
Office access and opening times
Animal health and welfare services
England: Defra Rural Services Helpline
Call the Defra Rural Services Helpline on 03000 200 301 to report suspicion of disease in animals and for advice and guidance on animal health and welfare services.
The Helpline is open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of disease in animals.
Wales
For customers in Wales, contact 0300 303 8268.
Scotland
For customers in Scotland, contact your local Field Services Office.
Plant Health Helpline
Call Plant Health Helpline on 01904 405 138 or email planthealth.info@apha.gsi.gov.uk to report suspicion of a quarantine plant pest or disease or for advice and guidance on plant health regulations.
The Helpline is open Monday to Friday, 8:30am to 5pm.
If you want to email APHA, see the list of services and offices below for the correct email address to use.
If you are unable to find the service/office you are looking for or if you have a more general enquiry email the APHA Executive Support & Correspondence mailbox.
A-Z of services
Animal by-products (site approval and registration)
Telephone: 03000 200 301
Email: CSCOneHealthABP@apha.gsi.gov.uk
Animal feed controls
Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Animal gatherings and shows: licences
Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Animal movement licensing
Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Animal transport
Telephone: 03000 200 301
Email: WIT@apha.gsi.gov.uk
Animal welfare
Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Artificial breeding controls
Telephone: 03000 200 301
Email: farmandgermcarlisle@apha.gsi.gov.uk
Bee health
Contact the National Bee Unit
Bovine TB
Telephone: 03000 200 301
Email: TB.Advice@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Cattle registration
Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
CITES (endangered species)
Telephone: 03000 200 301
Email: wildlife.licensing@apha.gsi.gov.uk
Commercial scientific services
Contact APHA Scientific
Compulsory Scrapie Flocks Scheme
Telephone: 03000 200 301
Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Disinfectant approvals
Telephone: 0208 026 9609
Email: disinfectants@apha.gsi.gov.uk
Egg marketing
Telephone: 03000 200 301
Email: egg.marketing@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Exports: animals and animal by-products
Telephone: 03000 200 301
Email: see contact list for Centre for International Trade, Carlisle
Exports: plants and seeds
Contact your local Plant Health Office
GM inspections
Email: gm-inspect@apha.gsi.gov.uk
Imports: animals and animal products
Telephone: 03000 200 301
Email: imports@apha.gsi.gov.uk
Imports: plants and seeds
Contact your local Plant Health Office
Laboratory services
See guidance on laboratory services and prices
Pet Travel Scheme and quarantine
Telephone: Pet Travel Scheme helpline on 0370 241 1710
Email: pettravel@apha.gsi.gov.uk
Pig registration
Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Plant breeders’ rights & National Listing
Telephone: 0300 060 0497
Email: pvs.helpdesk@apha.gsi.gov.uk
Plant health
Telephone: 01904 405 138 Email: planthealth.info@apha.gsi.gov.uk
Post-mortems
Contact your local Post-mortem Examination Centre
Poultry Health Scheme
Telephone: 03000 200 301
Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk
Poultry registration
Telephone: 0800 634 1112
Email: customerregistration@apha.gsi.gov.uk
Registration (livestock)
Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Seed certification and marketing
Telephone: 0300 060 0497
Email: seed.cert@apha.gsi.gov.uk
Sheep and goat registration
Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Wales and Scotland, contact your local Field Services Office
Wild bird registration
Telephone: 03000 200 301
Email: wildlife.licensing@apha.gsi.gov.uk
Field Services Offices (animal health & welfare)
See the England, Scotland and Wales Field Services Offices lists below.
Field Services Offices: England
To contact Field Services Offices in England:
Telephone: 03000 200 301 (Defra Rural Services Helpline)
Email: See the A-Z of services. For general enquiries use EnglandFieldDelivery@apha.gsi.gov.uk
England: North
Leeds
APHA Field Services
Olympia House
Gelderd Lane
Gelderd Road
Leeds, LS12 6DD
Fax: 0113 261 0212
Newcastle
APHA Field Services
Whitley Road
Longbenton
Newcastle upon Tyne
NE12 9SE
Fax: 0191 266 3605
Preston
APHA Field Services
Lutra House
Dodd Way
Walton Summit
Bamber Bridge
PR5 8BX
Fax: 0208 474 9885
England: Midlands
Leicester
APHA Field Services
Saffron House
Tigers Road
Wigston
Leicester
LE18 4UY
Fax: 01162 770 153
Lincoln
APHA Field Services
Ceres House
2 Searby Road
Lincoln
LN2 4DT
Fax: 01162 770 153
Shrewsbury
APHA Field Services
Kendal Road
Harlescott
Shrewsbury
Shropshire
SY1 4HD
Fax: 01743 441 060
Stafford
APHA Field Services
Beacon House
Staffordshire Technology Park
Dyson Way
Stafford
ST18 0GU
Fax: 01785 231 901
Worcester
APHA Field Services
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP
Fax: 01905 764 352
England: South West
Exeter
APHA Field Services
Isca Building
Manley House
Kestrel Way
Exeter
Devon
EX2 7LQ
Fax: 01392 266 375 or 01392 266 374
England: South East
Chelmsford
APHA Field Services
Osprey House
Hedgerows Business Park
Colchester Road
Springfield
Chelmsford
Essex
CM2 5PF
Fax: 0208 415 2547
Bury St Edmunds
APHA Field Services
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX
Fax: 01284 724 500
Field Services Offices: Scotland
Contact your local Field Services Office.
Ayr
Daytime telephone: 01292 291350
Email: APHA.Scotland@apha.gsi.gov.uk
Fax: 01292 291 351
APHA Field Services
Russell House
King Street
Ayr
KA8 0BE
Galashiels
Telephone: 01896 758806
Email: APHA.Scotland@apha.gsi.gov.uk
Fax: 01896 756 803
APHA Field Services
Cotgreen Road
Tweedbank
Galashiels
TD1 3SG
Inverness
Telephone: 01463 728800
Email: APHA.Scotland@apha.gsi.gov.uk
Fax: 01463 711 495
APHA Field Services
Longman House
28 Longman Road
Longman East
Inverness
IV1 1SF
Inverurie
Telephone: 01467 626610
Email: APHA.Scotland@apha.gsi.gov.uk
Fax: 01467 626 611
APHA Field Services
Thainstone Court
Inverurie
Aberdeenshire
AB51 5YA
Perth
Telephone: 01738 602211
Email: APHA.Scotland@apha.gsi.gov.uk
Fax: 01738 602 240
APHA Field Services
Strathearn House
Broxden Business Park
Lamberkine Drive
Perth
PH1 1RX
Field Services Offices: Wales
To contact Field Services Offices in Wales:
Telephone: 0300 303 8268
Email: APHA.CymruWales@apha.gsi.gov.uk
Carmarthen
APHA Field Services
Ty Merlin
Heol Glasdwr
Parc Pensarn
Carmarthen
SA31 2NF
Fax: 01267 245 500
Caernarfon
APHA Field Services
3rd Floor, Government Building
Penrallt
Caernarfon
Gwynedd
LL55 1EP
Fax: 01286 674 626
Plant Health Offices
Contact the Plant Health Helpline
Telephone: 01904 405 138
Email: planthealth.info@apha.gsi.gov.uk
Head Office
APHA Plant Health & Seeds Inspectorate
Room 10GA02/04
The National Agri-food Innovation Campus
Sand Hutton
York
YO41 1LZ
Beverley
APHA Plant Health & Seeds Inspectorate
Crosskills House
Mill Lane
Beverley
HU17 9JB
Bury St Edmunds
APHA Plant Health & Seeds Inspectorate
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX
Cambridge
APHA Plant Health & Seeds Inspectorate
Eastbrook
Shafesbury Road
Cambridge
CB2 8DR
Chelmsford
APHA Plant Health & Seeds Inspectorate
Osprey House
Hedgerows Business Park
Colchester Road
Springfield
Chelmsford
Essex
CM2 5PF
Crewe
APHA Plant Health & Seeds Inspectorate
Electra Way
Crewe
CW1 6GJ
Felixstowe
APHA Plant Health & Seeds Inspectorate
Room 516
Trelawney House
Dock Road
Felixstowe
Suffolk
IP11 3GG
Gatwick
APHA Plant Health & Seeds Inspectorate
Room 6
Timberham House
World Cargo Centre
Gatwick Airport
West Sussex
RH6 0EY
Hatfield
APHA Plant Health & Seeds Inspectorate
Apollo Court
2 Bishop Square Business Park
Hatfield
Hertfordshire
AL10 9EX
Heathrow
APHA Plant Health & Seeds Inspectorate
10th Floor
Vista Centre
50 Salisbury Road
Hounslow
TW4 6JQ
Kings Lynn
APHA Plant Health & Seeds Inspectorate
116 Wisbeach Road
Kings Lynn
Norfolk
PE30 5LJ
Lincoln
APHA Plant Health & Seeds Inspectorate
Ceres House
2 Searby Road
Lincoln
LN2 4DW
Llandrindod Wells
APHA Plant Health & Seeds Inspectorate
Welsh Government
Government Buildings
Spa Road East
Llandrindod Wells
Powys
LD1 5HA
Manchester Airport
APHA Plant Health & Seeds Inspectorate
Room 001
Building 308
World Freight Centre
Manchester Airport
M90 5PZ
Newcastle
APHA Plant Health & Seeds Inspectorate
Lancaster House
Hampshire Court
Newcastle Business Park
Newcastle Upon Tyne
NE4 7YH
Norwich
APHA Plant Health & Seeds Inspectorate
Dragonfly House
2 Gilders Way
Norwich
NR3 1UB
Nottingham
APHA Plant Health & Seeds Inspectorate
2nd Floor
Apex Court
City Link
Nottingham
NG2 4LA
Preston
APHA Plant Health & Seeds Inspectorate
Lutra House, Dodd Way
Walton Summit
Bamber Bridge
Preston
PR5 8BX
Stafford
APHA Plant Health & Seeds Inspectorate
Beacon House
Staffordshire Technology Park
Dyson Way
Stafford
ST18 0AR
Starcross (Devon)
APHA Plant Health & Seeds Inspectorate
Environment Agency Building
Staplake Mount
Starcross
Devon
EX6 8PE
Tilbury
APHA Plant Health & Seeds Inspectorate
2nd Floor
Customs House
Port of Tilbury
Essex
RM18 7EJ
Truro
APHA Plant Health & Seeds Inspectorate
Polwhele
Truro
Cornwall
TR4 9AD
Trowbridge
APHA Plant Health & Seeds Inspectorate
Longacre House
Frome Road
Trowbridge
BA14 0DQ
Winchester
APHA Plant Health & Seeds Inspectorate
Cromwell House
Andover Road
Winchester
Hants
SO23 7EN
Worcester
APHA Plant Health & Seeds Inspectorate
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP
Wye
APHA Plant Health & Seeds Inspectorate
The Countryside Management Centre
Coldharbour Farm
Wye
Ashford
Kent
TN25 5DB
Post-mortem Examination Centres
To find your nearest centre, you can also use the postcode search tool or see the list of centres below.
Aberystwyth WVSC
Email: enquiries@wvsc.wales
Telephone: 01970 612374
Website:
English version - www.wvsc.wales
Welsh version - www.cmc.cymru
Aberystwyth WVSC
Wales Veterinary Science Centre
Buarth Road
Aberystwyth
Ceredigion
SY23 1ND
Bristol University
Email: pmservices@langfordvets.co.uk
Telephone: 0117 928 9402
Farm Animal Post Mortem Services
Langford House
Langford
Bristol
BS40 5DU
Bury St Edmunds
Email: BurySt.Edmunds@apha.gsi.gov.uk
Telephone: 01284 724 499
Fax: 01284 724 500
APHA Veterinary Investigation Centre
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX
Carmarthen
Email: carmarthen@apha.gsi.gov.uk
Telephone: 01267 235 244
Fax: 01267 236 549
APHA Veterinary Investigation Centre
Job’s Well Road
Johnstown
Carmarthen
Dyfed
SA31 3EZ
Penrith
Email: penrith@apha.gsi.gov.uk
Telephone: 01768 885 295
Fax: 01768 885 314
APHA Veterinary Investigation Centre
Merrythought
Calthwaite
Penrith
Cumbria
CA11 9RR
Royal Veterinary College
Email: fapd@rvc.ac.uk
Telephone: 01707 666 630
Mobile: 07793 801 684
Fax: 01707 666 640
Farm Animal Pathology and Diagnostics
PPB (Pathology and Pathogen Biology)
Hawkshead Lane
North Mymms
Herts
AL9 7TA
SAC Consulting Veterinary Services
Email: VCStBoswells@sac.gov.uk
Telephone: 01835 822 456
St Boswells Disease Surveillance Centre
Greycrook
St Boswells
Roxburghshire
TD6 0EQ
Shrewsbury
Email: shrewsbury@apha.gsi.gov.uk
Telephone: 01743 467 621
Fax: 01743 441 060
For queries about Field Services, telephone 03000 200 301
APHA Veterinary Investigation Centre
Kendal Road
Harlscott
Shrewsbury
Shropshire
SY1 4HD
Starcross
Email: starcross@apha.gsi.gov.uk
Telephone: 01626 891 121
Fax: 01626 891 766
APHA Veterinary Investigation Centre
Staplake Mount
Starcross
Exeter
EX6 8PE
Thirsk
Email: thirsk@apha.gsi.gov.uk
Telephone: 01845 522 065
Fax: 01845 525 224
APHA Veterinary Investigation Centre
West House
Station Road
Thirsk
North Yorkshire
YO7 1PZ
University of Surrey
Email: vetpath@surrey.ac.uk
Telephone: 01483 689 823
Veterinary Pathology Centre
School of Veterinary Medicine
Francis Crick Road
University of Surrey
Guildford
GU2 7AQ
Specialist Service Centres (SSC)
Centre for International Trade: Carlisle
General enquiries email: CentralOps.Carlisle@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 0208 0260 498
Team email contact details
(PDF, 73.3KB, 2 pages)
Centre for International Trade - Carlisle
Eden Bridge House
Lowther Street
Carlisle
CA3 8DX
Centre for International Trade: Bristol
Email: wildlife.licensing@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 028 415 2510
Centre for International Trade - Bristol
Horizon House
Deanery Road
Bristol
BS1 5AH
Specialist Service Centre Worcester
Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01905 768 649
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP
Specialist Service Centre Cardiff
Email: customerregistration@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 029 2076 8520
66 Ty Glas Road
Llanishen
Cardiff
CF14 5ZB
Veterinary Delivery Partners
To find your Veterinary Delivery Partner, you can use the VDP CPH number search tool or see the list of partners below.
Midlands
XL Farmcare Midlands Ltd
Email: rob.henderson@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Glenthorne Veterinary Group
Derby Road
Uttoxeter
Staffordshire
ST14 8EB
North
XL Farmcare North Ltd
Email: bridget.taylor@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Tithe Barn
Kendal Road
Kirkby Lonsdale
Carnforth
Lancashire
LA6 2HH
South East
XL Farmcare South East Ltd
Email: bill.pepper@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o 21 Cliffe High Street
Lewes
East Sussex
BN7 2AH
South West 1
XL Farmcare Devon and Cornwall Ltd
Email: phillip.leighton@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Penbode Veterinary Group
North Road
Holsworthy
Devon
EX22 6HB
South West 2
XL Farmcare Wessex Ltd
Email: andrew.davies@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o West Hill Barns
West Hill
Evershot
Dorchester
Dorset
DT2 0LD
Wales North
Menter a Busnes
Animal Health Services / Gwasaneth lechyd Anifeiliaid
Email: gia@menterabusnes.co.uk
Telephone: 01248 668639
Welsh site: http://www.menterabusnes.co.uk/cy/
English site: http://www.menterabusnes.co.uk/animalhealthservices
Uned 3
Parc Gwyddoniaeth
Aberystwyth
Ceredigion
SY23 3AH
Wales South
Iechyd Da (Gwledig) Ltd
Email: info@i-da.co.uk
Telephone: 01970 636688
Website: http://i-da.co.uk/index.php/en/
Gorseland
North Road
Aberystwyth
SY23 2WB
Veterinary Investigation Centres
Bury St Edmunds
Email: BurySt.Edmunds@apha.gsi.gov.uk
Telephone: 01284 724 499
Fax: 01284 724 500
APHA Veterinary Investigation Centre
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX
Carmarthen
Email: carmarthen@apha.gsi.gov.uk
Telephone: 01267 235 244
Fax: 01267 236 549
APHA Veterinary Investigation Centre
Job’s Well Road
Johnstown
Carmarthen
Dyfed
SA31 3EZ
Newcastle
Email: newcastle@apha.gsi.gov.uk
Telephone: 0300 303 8269
Fax: 0191 266 3605
APHA Veterinary Investigation Centre
Whitley Road
Longbenton
Newcastle upon Tyne
NE12 9SE
Penrith
Email: penrith@apha.gsi.gov.uk
Telephone: 01768 885 295
Fax: 01768 885 314
APHA Veterinary Investigation Centre
Merrythought
Calthwaite
Penrith
Cumbria
CA11 9RR
Shrewsbury
Email: shrewsbury@apha.gsi.gov.uk
Telephone: 01743 467 621
Fax: 01743 441 060
APHA Veterinary Investigation Centre
Kendal Road
Harlscott
Shrewsbury
Shropshire
SY1 4HD
Starcross
Email: starcross@apha.gsi.gov.uk
Telephone: 01626 891 121
Fax: 01626 891 766
APHA Veterinary Investigation Centre
Staplake Mount
Starcross
Exeter
EX6 8PE
Thirsk
Email: thirsk@apha.gsi.gov.uk
Telephone: 01845 522 065
Fax: 01845 525 224
APHA Veterinary Investigation Centre
West House
Station Road
Thirsk
North Yorkshire
YO7 1PZ
See contact details for laboratory services
APHA headquarters
Email: APHA Executive Support & Correspondence mailbox
Telephone: 0208 2257636
Woodham Lane
Addlestone
Surrey
KT15 3NB
Press enquiries
Email: apha.corporatecommunications@apha.gsi.gov.uk
Telephone (office hours): 0208 0261091
Telephone (out of hours): 07881500146
Complaints
See guidance on complaints procedure