GOV.UK
Office access and opening times
Animal health and welfare services
To report the suspicion of notifiable diseases in animals and for advice and guidance on animal health and welfare services:
England: Defra Rural Services Helpline
For customers in England, call the Defra Rural Services Helpline on 03000 200 301 and choose the relevant options for APHA.
Wales
For customers in Wales, contact 0300 303 8268. There is an option for callers to hear the telephone message in Welsh.
The postal address to use is:
Wales Field Services/Gwasanaeth Maes Cymru
Penrallt Offices/Swyddfeydd Penrallt
Caernarfon
Gwynedd
Wales
LL55 1BN
Scotland
For customers in Scotland, contact your local Field Services Office.
The Helplines are open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of notifiable diseases in animals or urgent animal welfare issues.
Plant and bee health services
Plant health
For customers in England and Wales, call the Plant Health Helpline on 01904 405 138 to report suspicion of a quarantine plant pest or disease, or for advice and guidance on plant health regulations.
Email planthealth.info@apha.gov.uk.
For customers in Scotland, see the Scottish Government website.
National Bee Unit
For customers in England and Wales, call the National Bee Unit Helpline on 0300 303 0094.
For customers in Scotland, see the National Bee Unit website.
The Helplines are open Monday to Friday, 8.30am to 5pm. For out of hours, contact the Defra Rural Helpline on 03000 200 301 or see the National Bee Unit website for contact details of bee inspectors.
If you want to email APHA, see the list of services and offices below for the correct email address to use.
If you are unable to find the service/office you are looking for or if you have a more general enquiry email the APHA Executive Support & Correspondence team: apha.corporatecorrespondence@apha.gov.uk.
A-Z of services
Animal by-products (site approval and registration)
England: telephone 03000 200 301 or email CSCOneHealthABP@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Animal feed controls
England: telephone 03000 200 301 or email CSCOneHealthAFC@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Animal gatherings and shows (including birds): licences
England: telephone 03000 200 301 or email customeradvice@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Animal movement licensing (non-TB)
England: telephone 03000 200 301 or email customeradvice@apha.gov.uk
Wales: telephone: 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Animal transport
Great Britain: telephone 03000 200 301 or email WIT@apha.gov.uk
Animal welfare
England: telephone 03000 200 301 or email customeradvice@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
APHA Scientific
Telephone: 03000 600001
Email: aphascientific@apha.gov.uk
Artificial breeding controls
Great Britain: telephone 03000 200 301 or email farmandgermcarlisle@apha.gov.uk
Bee health
England and Wales: phone 0300 303 0094 or email nbu@apha.gov.uk
Scotland: see the National Bee Unit website
Bovine TB
England: telephone 03000 200 301 or email TB.Advice@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Cattle registration
England: telephone 03000 200 301 or email customerregistration@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
CITES (endangered species)
Great Britain: telephone 0117 372 3700 or email wildlife.licensing@apha.gov.uk
Compulsory Scrapie Flocks Scheme
England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Disinfectant approvals
Great Britain: telephone 0208 026 9609 or email disinfectants@apha.gov.uk
Egg marketing
England: telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Exports: animals and animal by-products
Great Britain: telephone: 03000 200 301
Email: see
Exports: plants and seeds
England and Wales: telephone 01904 405 138 email planthealth.info@apha.gov.uk
Scotland: see the Scottish Government website
GM inspections
Great Britain: telephone 0208 026 2466 or email gm-inspect@apha.gov.uk
Imports: animals and animal products
Great Britain: telephone 03000 200 301
Imports team: email imports@apha.gov.uk
Imports risk management team: email importsriskmanagement@apha.gsi.gov.uk
Imports: plants and seeds
England and Wales: telephone 01904 405 138 or email planthealth.info@apha.gov.uk
Scotland: see the Scottish Government website
Intelligence Unit - Animal and Plant Health Agency
Email: intelunit@apha.gov.uk
Laboratory services
See guidance on laboratory services and prices
Pet Travel Scheme and quarantine (GB)
Telephone: Pet Travel Scheme helpline on 0370 241 1710 The helpline is open Monday to Friday from 8am to 6pm (closed bank holidays) Email: pettravel@apha.gov.uk
Pig registration
England: telephone 03000 200 301 or email customerregistration@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Plant breeders’ rights & National Listing
Great Britain: telephone: 0208 026 5993 or email pvs.helpdesk@apha.gsi.gov.uk
Plant health
England and Wales: telephone 01904 405 138 or email planthealth.info@apha.gov.uk
Scotland: see Scottish Government website
Post-mortems
Great Britain: contact your local Post-mortem Examination Centre
Poultry Health Scheme
England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Poultry registration
Great Britain: telephone 0800 634 1112 or email customerregistration@apha.gov.uk
Registration (livestock)
England: telephone 03000 200 301 or email customerregistration@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Seed certification and marketing
Great Britain: telephone 0208 026 5993 or email seed.cert@apha.gov.uk
Sheep and goat registration
England: telephone 03000 200 301 or email customerregistration@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Wild bird registration
England: telephone 03000 200 301 or email wildlife.licensing@apha.gov.uk
Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk
Scotland: contact your local Field Services Office
Scotland: Field Service Offices
Ayr
Telephone: 03000 600703
Email: APHA.Scotland@apha.gov.uk
Fax: 01292 291 351
APHA Field Services
Russell House
King Street
Ayr
KA8 0BE
Galashiels
Telephone: 03000 600711
Email: APHA.Scotland@apha.gov.uk
Fax: 01896 756 803
APHA Field Services
Cotgreen Road
Tweedbank
Galashiels
TD1 3SG
Inverness
Telephone: 03000 600709
Email: APHA.Scotland@apha.gov.uk
Fax: 01463 711 495
APHA Field Services
Longman House
28 Longman Road
Longman East
Inverness
IV1 1SF
Inverurie
Telephone: 03000 600708
Email: APHA.Scotland@apha.gov.uk
Fax: 01467 626 611
APHA Field Services
Thainstone Court
Inverurie
Aberdeenshire
AB51 5YA
Perth
Telephone: 03000 600704
Email: APHA.Scotland@apha.gov.uk
Fax: 01738 602 240
APHA Field Services
Strathearn House
Broxden Business Park
Lamberkine Drive
Perth
PH1 1RX
Post-mortem Examination Centres
If you are a vet and need to find your nearest centre, visit the APHA Vet Gateway.
Customer Service Centres (CSC)
Centre for International Trade: Carlisle
General enquiries email: SSC.Carlisle@apha.gov.uk
Telephone: 03000 200 301
Fax: 0208 0260 498
Centre for International Trade - Carlisle
Eden Bridge House
Lowther Street
Carlisle
CA3 8DX
Centre for International Trade: Bristol
Email: wildlife.licensing@apha.gov.uk
Telephone: 03000 200 301
Fax: 028 415 2510
Centre for International Trade - Bristol
Horizon House
Deanery Road
Bristol
BS1 5AH
Customer Service Centre: One Health Worcester
Email: csconehealthgeneral@apha.gov.uk
Telephone: 03000 200 301
Fax: 01905 768 649
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP
Centre for International Trade: Sand Hutton
Email for general enquiries: planthealth.info@apha.gov.uk
Telephone: 01904 405 138
Room 11G02
Animal and Plant Health Agency
The National Agri-food Innovation Campus
Sand Hutton, York
YO41 1LZ
Customer Service Centre: Cardiff
Email: customerregistration@apha.gov.uk
Telephone: 03000 200 301
Fax: 029 2076 8520
66 Ty Glas Road
Llanishen
Cardiff
CF14 5ZB
Customer Service Centre: Customer Advice & TB Processing
Email for TB queries: TB.advice@apha.gov.uk
Email for general queries: customeradvice@apha.gov.uk
Telephone: 03000 200 301
Fax: 01932 266374
Isca Building
Manley House
Kestrel Way
Exeter
Devon
EX2 7LQ
Veterinary Delivery Partners
To find your Veterinary Delivery Partner, you can use the VDP CPH number search tool or see the list of partners below.
Midlands
XL Farmcare Midlands Ltd
Email: rob.henderson@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Glenthorne Veterinary Group
Derby Road
Uttoxeter
Staffordshire
ST14 8EB
North
XL Farmcare North Ltd
Email: bridget.taylor@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Tithe Barn
Kendal Road
Kirkby Lonsdale
Carnforth
Lancashire
LA6 2HH
South East
XL Farmcare South East Ltd
Email: bill.pepper@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o 21 Cliffe High Street
Lewes
East Sussex
BN7 2AH
South West 1
XL Farmcare Devon and Cornwall Ltd
Email: phillip.leighton@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o Penbode Veterinary Group
North Road
Holsworthy
Devon
EX22 6HB
South West 2
XL Farmcare Wessex Ltd
Email: andrew.davies@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/
c/o West Hill Barns
West Hill
Evershot
Dorchester
Dorset
DT2 0LD
Wales North
Menter a Busnes
Animal Health Services / Gwasaneth lechyd Anifeiliaid
Email: gia@menterabusnes.co.uk
Telephone: 01248 668639
Welsh site: http://www.menterabusnes.co.uk/cy/
English site: http://www.menterabusnes.co.uk/animalhealthservices
Uned 3
Parc Gwyddoniaeth
Aberystwyth
Ceredigion
SY23 3AH
Wales South
Iechyd Da (Gwledig) Ltd
Email: info@i-da.co.uk
Telephone: 01970 636688
Website: [http://www.iechydda.cymru/index.php/en/)
Gorseland
North Road
Aberystwyth
SY23 2WB
Veterinary Investigation Centres
If you are a vet and need to contact your nearest Veterinary Investigation Centre, visit the APHA Vet Gateway.
APHA headquarters
Email: APHA Executive Support & Correspondence mailbox
Telephone: 0208 2257611
Woodham Lane
Addlestone
Surrey
KT15 3NB
Press enquiries
Newsdesk
For media queries between 09:00am and 18:00pm on weekdays:
- telephone 0330 041 6560
Out of hours
For media queries before 09:00am and after 18:00pm on weekdays, and on weekends and public holidays:
- telephone 0345 051 8486
Complaints
See guidance on complaints procedure