Office access and opening times

Telephone

Call Defra Rural Services Helpline on 03000 200 301 to report suspicion of disease in animals and for advice and guidance on animal health and welfare services.

The Helpline is open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of disease in animals.

For customers in Scotland and Wales, contact your local Field Services Office.

Email

If you want to email APHA, see the list of services and offices below for the correct email address to use.

For general enquiries email apha.corporatecorrespondence@apha.gsi.gov.uk

A-Z of services

Animal by-products (site registration)

Telephone: 03000 200 301
Email: abp@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Animal feed controls

Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Animal gatherings and shows: licences

Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Animal movement licensing

Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Animal transport

Telephone: 03000 200 301
Email: WIT@apha.gsi.gov.uk

Animal welfare

Telephone: 03000 200 301
Email: customeradvice@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Artificial breeding controls

Telephone: 03000 200 301
Email: farmandgermcarlisle@apha.gsi.gov.uk

Bee health

Contact the National Bee Unit

Bovine TB

Telephone: 03000 200 301
Email: TBadvice@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Cattle registration

Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

CITES (endangered species)

Telephone: 03000 200 301
Email: wildlife.licensing@apha.gsi.gov.uk

Commercial scientific services

Contact APHA Scientific

Compulsory Scrapie Flocks Scheme

Telephone: 03000 200 301
Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Services Office

Disinfectant approvals

Telephone: 01932 357 495
Email: disinfectants@apha.gsi.gov.uk

Egg marketing

Telephone: 03000 200 301
Email: egg.marketing@apha.gsi.gov.uk For customers in Scotland and Wales, contact your local Field Services Office

Exports: animals and animal by-products

Telephone: 03000 200 301
Email: see contact list for Centre for International Trade, Carlisle

Exports: plants and seeds

Contact your local Plant Health Office

GM inspections

Email: gm-inspect@apha.gsi.gov.uk

Imports: animals and animal products

Telephone: 03000 200 301
Email: imports@apha.gsi.gov.uk

Imports: plants and seeds

Contact your local Plant Health Office

Laboratory services

See guidance on laboratory services and prices

Pet Travel Scheme and quarantine

Telephone: Pet Travel Scheme helpline on 0370 241 1710
Email: pettravel@apha.gsi.gov.uk

Pig registration

Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Service Office

Plant breeders’ rights & National Listing

Telephone: 0300 060 0497
Email: pvs.helpdesk@apha.gsi.gov.uk

Plant health

Contact your local Plant Health Office

Post-mortems

Contact your local Post-mortem Examination Centre

Poultry Health Scheme

Telephone: 03000 200 301
Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk

Poultry registration

Telephone: 0800 634 1112
Email: customerregistration@apha.gsi.gov.uk

Registration (livestock)

Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Service Office

Seed certification and marketing

Telephone: 0300 060 0497
Email: seed.cert@apha.gsi.gov.uk

Sheep and goat registration

Telephone: 03000 200 301
Email: customerregistration@apha.gsi.gov.uk
For customers in Scotland and Wales, contact your local Field Service Office

Wild bird registration

Telephone: 03000 200 301
Email: wildlife.licensing@apha.gsi.gov.uk

Field Services Offices (animal health & welfare)

To find your nearest Field Services Office, you can use the postcode search tool

England: North

Leeds

Email: EnglandNorth@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 0113 261 0212

APHA Field Services
Olympia House
Gelderd Lane
Gelderd Road
Leeds, LS12 6DD

Newcastle

Email: EnglandNorth@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 0191 266 3605

APHA Field Services
Whitley Road
Longbenton
Newcastle upon Tyne
NE12 9SE

Preston

Email: EnglandNorth@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01772 861 798

APHA Field Services
Barton Hall
Garstang Road
Barton
Preston
Lancashire
PR3 5HE

England: Midlands

Leicester

Email: AHROMidlands@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01162 770 153

APHA Field Services
Saffron House
Tigers Road
Wigston
Leicester
LE18 4UY

Lincoln

Email: AHROMidlands@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01162 770 153

APHA Field Services
Ceres House
2 Searby Road
Lincoln
LN2 4DT

Shrewsbury

Email: AHROMidlands@apha.gsi.gov.uk
Telephone: 03000 200 301

For queries about post-mortems and laboratory tests
Email: shrewsbury@apha.gsi.gov.uk
Telephone: 01743 467 621
Fax: 01743 441 060

APHA Field Services
Kendal Road
Harlescott
Shrewsbury
Shropshire
SY1 4HD

Stafford

Email: AHROMidlands@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01785 231 901

APHA Field Services
Beacon House
Staffordshire Technology Park
Dyson Way
Stafford
ST18 0GU

Worcester

Email: AHROMidlands@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01905 764 352

APHA Field Services
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

England: South West

Exeter

Email: APHASWEngland@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01392 266 375 or 01392 266 374

APHA Field Services
Isca Building
Manley House
Kestrel Way
Exeter
Devon
EX2 7LQ

England: South East

Chelmsford

Email: AHROSouthEast@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01245 398 299

APHA Field Services
Redwing House (Ground Floor)
Hedgerows Business Park
Colchester Road
Springfield
Chelmsford
Essex
CM2 5PB

Bury St Edmunds

Email: AHROSouthEast@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01284 724 500

For queries about post-mortems and laboratory tests
Email: BurySt.Edmunds@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01284 724 500

APHA Field Services
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX

Scotland

Ayr

Email: APHA.Scotland@apha.gsi.gov.uk
Daytime telephone: 01292 291 350
Night-time telephone: 07000 780 124
Fax: 01292 291 351

APHA Field Services
Russell House
King Street
Ayr
KA8 0BE

Galashiels

Email: APHA.Scotland@apha.gsi.gov.uk
Telephone: 01896 758 806
Fax: 01896 756 803

APHA Field Services
Cotgreen Road
Tweedbank
Galashiels
TD1 3SG

Inverness

Email: APHA.Scotland@apha.gsi.gov.uk
Telephone: 01463 728 800
Fax: 01463 711 495

APHA Field Services
Longman House
28 Longman Road
Longman East
Inverness
IV1 1SF

Inverurie

Email: APHA.Scotland@apha.gsi.gov.uk
Telephone: 01467 626 610
Fax: 01467 626 611

APHA Field Services
Thainstone Court
Inverurie
Aberdeenshire
AB51 5YA

Perth

Email: APHA.Scotland@apha.gsi.gov.uk
Telephone: 01738 602 211
Fax: 01738 602 240

APHA Field Services
Strathearn House
Broxden Business Park
Lamberkine Drive
Perth
PH1 1RX

Wales

Carmarthen

Email: APHA.CymruWales@apha.gsi.gov.uk
Telephone: 0300 303 8268
Fax: 01267 245 500

APHA Field Services
Ty Merlin
Heol Glasdwr
Parc Pensarn
Carmarthen
SA31 2NF

Caernarfon

Email: APHA.CymruWales@apha.gsi.gov.uk
Telephone: 0300 303 8268
Fax: 01286 674 626

APHA Field Services
3rd Floor, Government Building
Penrallt
Caernarfon
Gwynedd
LL55 1EP

Plant Health Offices

Head Office

Email: planthealth.info@apha.gsi.gov.uk
Telephone: 01904 405 138

APHA Plant Health & Seeds Inspectorate
Room 10GA02/04
The National Agri-food Innovation Campus
Sand Hutton
York
YO41 1LZ

Beverley

Telephone: 01482 882 852

APHA Plant Health & Seeds Inspectorate
Crosskills House
Mill Lane
Beverley
HU17 9JB

Bury St Edmunds

Telephone: 01284 778 204

APHA Plant Health & Seeds Inspectorate
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX

Cambridge

Telephone: 0208 02 65946

APHA Plant Health & Seeds Inspectorate
Eastbrook
Shafesbury Road
Cambridge
CB2 8DR

Chelmsford

Telephone: 01245 398 187

APHA Plant Health & Seeds Inspectorate
Ground Floor
Redwing House
Hedgerows Business Park
Colchester Road
Chelmsford

Chorley

Telephone: 01257 230 203

APHA Plant Health & Seeds Inspectorate
Unit 6
Chorley West Business Park
Ackhurst Road
Chorley
PR7 1NL

Crewe

Telephone: 01270 754 258

APHA Plant Health & Seeds Inspectorate
Electra Way
Crewe
CW1 6GJ

Felixstowe

Telephone: 01394 613 211

APHA Plant Health & Seeds Inspectorate
Room 516
Trelawney House
Dock Road
Felixstowe
Suffolk
IP11 3GG

Gatwick

Telephone: 01293 568 592

APHA Plant Health & Seeds Inspectorate
Room 6
Timberham House
World Cargo Centre
Gatwick Airport
West Sussex
RH6 0EY

Hatfield

Telephone: 01707 274 715

APHA Plant Health & Seeds Inspectorate
Apollo Court
2 Bishop Square Business Park
Hatfield
Hertfordshire
AL10 9EX

Heathrow

Telephone: 0208 538 0050

APHA Plant Health & Seeds Inspectorate
10th Floor
Vista Centre
50 Salisbury Road
Hounslow
TW4 6JQ

Kings Lynn

Telephone: 01553 765 087

APHA Plant Health & Seeds Inspectorate
116 Wisbeach Road
Kings Lynn
Norfolk
PE30 5LJ

Lincoln

Telephone: 01522 528 297

APHA Plant Health & Seeds Inspectorate
Ceres House
2 Searby Road
Lincoln
LN2 4DW

Llandrindod Wells

Telephone: 01597 828 222

APHA Plant Health & Seeds Inspectorate
Welsh Government
Government Buildings
Spa Road East
Llandrindod Wells
Powys
LD1 5HA

Manchester Airport

Telephone: 0161 437 5168

APHA Plant Health & Seeds Inspectorate
Room 001
Building 308
World Freight Centre
Manchester Airport
M90 5PZ

Newcastle

Telephone: 0300 060 3804

APHA Plant Health & Seeds Inspectorate
Lancaster House
Hampshire Court
Newcastle Business Park
Newcastle Upon Tyne
NE4 7YH

Norwich

Telephone: 0208 026 4883

APHA Plant Health & Seeds Inspectorate
Dragonfly House
2 Gilders Way
Norwich
NR3 1UB

Nottingham

Telephone: 0208 225 6138

APHA Plant Health & Seeds Inspectorate
2nd Floor
Apex Court
City Link
Nottingham
NG2 4LA

Stafford

Telephone: 01785 231 933

APHA Plant Health & Seeds Inspectorate
Beacon House
Staffordshire Technology Park
Dyson Way
Stafford
ST18 0AR

Starcross (Devon)

Telephone: 01626 899 125

APHA Plant Health & Seeds Inspectorate
Environment Agency Building
Staplake Mount
Starcross
Devon
EX6 8PE

Taunton

Telephone: 0300 060 0626

APHA Plant Health & Seeds Inspectorate
Riverside Chambers
Castle Street
Taunton
TA1 4AP

Tilbury

Telephone: 01375 842 319

APHA Plant Health & Seeds Inspectorate
2nd Floor
Customs House
Port of Tilbury
Essex
RM18 7EJ

Truro

Telephone: 01872 225 422

APHA Plant Health & Seeds Inspectorate
Polwhele
Truro
Cornwall
TR4 9AD

Trowbridge

Telephone: 01225 777 843

APHA Plant Health & Seeds Inspectorate
Longacre House
Frome Road
Trowbridge
BA14 0DQ

Winchester

Telephone: 01962 841 213

APHA Plant Health & Seeds Inspectorate
Cromwell House
Andover Road
Winchester
Hants
SO23 7EN

Worcester

APHA Plant Health & Seeds Inspectorate
Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

Wye

Telephone: 01233 812 321

APHA Plant Health & Seeds Inspectorate
The Countryside Management Centre
Coldharbour Farm
Wye
Ashford
Kent
TN25 5DB

Post-mortem Examination Centres

To find your nearest centre, you can also use the postcode search tool

Aberystwyth WVSC

Email: enquiries@wvsc.wales
Telephone: 01970 612374
Website:
English version - www.wvsc.wales
Welsh version - www.cmc.cymru

Aberystwyth WVSC
Wales Veterinary Science Centre
Buarth Road
Aberystwyth
Ceredigion
SY23 1ND

Bristol University

Email: pmservices@langfordvets.co.uk
Telephone: 0117 928 9402

Farm Animal Post Mortem Services
Langford House
Langford
Bristol
BS40 5DU

Bury St Edmunds

Email: BurySt.Edmunds@apha.gsi.gov.uk
Telephone: 01284 724 499
Fax: 01284 724 500

APHA Veterinary Investigation Centre
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX

Carmarthen

Email: carmarthen@apha.gsi.gov.uk
Telephone: 01267 235 244
Fax: 01267 236 549

APHA Veterinary Investigation Centre
Job’s Well Road
Johnstown
Carmarthen
Dyfed
SA31 3EZ

Cowfold, Sussex (University of Surrey)

Email: vetpath@surrey.ac.uk
Telephone: 01483 689 823

Harry Hawkins – Farm Animal and Equine Cremation Company
Chates Farm
Henfield Road
Cowfold
West Sussex
RH13 8DU

Davidstow, Cornwall (University of Surrey)

Email: vetpath@surrey.ac.uk
Telephone: 01483 689 823

F.D. Statton & Son – The Slaughterhouse
Davidstow
Camelford
Cornwall
PL32 9XU

Flagg, Derbyshire (University of Surrey)

Email: vetpath@surrey.ac.uk
Telephone: 01483 689 823

F. Redfern & Sons Ltd
Edge Close Farm
Flagg
North Buxton
Derbyshire
SK17 9QT

Penrith

Email: penrith@apha.gsi.gov.uk
Telephone: 01768 885 295
Fax: 01768 885 314

APHA Veterinary Investigation Centre
Merrythought
Calthwaite
Penrith
Cumbria
CA11 9RR

Royal Veterinary College

Telephone: 01707 666 630
Mobile: 07793 801 684
Fax: 01707 666 640

Farm Animal Pathology and Diagnostics
PPB (Pathology and Pathogen Biology)
Hawkshead Lane
North Mymms
Herts
AL9 7TA

SAC Consulting Veterinary Services

Email: George.Caldow@SAC.co.uk
Alternative email: Fiona.Burns@SAC.co.uk
Telephone: 01835 822 456

St Boswells Disease Surveillance Centre
Greycrook
St Boswells
Roxburghshire
TD6 0EQ

Shrewsbury

Email: shrewsbury@apha.gsi.gov.uk
Telephone: 01743 467 621
Fax: 01743 441 060

For queries about Field Services, telephone 03000 200 301

APHA Veterinary Investigation Centre
Kendal Road
Harlscott
Shrewsbury
Shropshire
SY1 4HD

Starcross

Email: starcross@apha.gsi.gov.uk
Telephone: 01626 891 121
Fax: 01626 891 766

APHA Veterinary Investigation Centre
Staplake Mount
Starcross
Exeter
EX6 8PE

Thirsk

Email: thirsk@apha.gsi.gov.uk
Telephone: 01845 522 065
Fax: 01845 525 224

APHA Veterinary Investigation Centre
West House
Station Road
Thirsk
North Yorkshire
YO7 1PZ

Specialist Service Centres (SSC)

Centre for International Trade: Carlisle

General enquiries email: CentralOps.Carlisle@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 0208 0260 498
Team email contact details (PDF, 52.1KB, 2 pages)

Centre for International Trade - Carlisle
Eden Bridge House
Lowther Street
Carlisle
CA3 8DX

Centre for International Trade: Bristol

Email: wildlife.licensing@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 0117 372 8206

Centre for International Trade - Bristol
1/17 Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6EB

Specialist Service Centre Worcester

Email: AHspecialistservicecentreworcester@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 01905 768 649

Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

Specialist Service Centre Cardiff

Email: customerregistration@apha.gsi.gov.uk
Telephone: 03000 200 301
Fax: 029 2076 8520

66 Ty Glas Road
Llanishen
Cardiff
CF14 5ZB

Veterinary Delivery Partners

To find your Veterinary Delivery Partner, you can also use the VDP CPH number search tool

Midlands

XL Farmcare Midlands Ltd

Email: rob.henderson@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Glenthorne Veterinary Group
Derby Road
Uttoxeter
Staffordshire
ST14 8EB

North

XL Farmcare North Ltd

Email: bridget.taylor@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Tithe Barn
Kendal Road
Kirkby Lonsdale
Carnforth
Lancashire
LA6 2HH

South East

XL Farmcare South East Ltd

Email: bill.pepper@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o 21 Cliffe High Street
Lewes
East Sussex
BN7 2AH

South West 1

XL Farmcare Devon and Cornwall Ltd

Email: phillip.leighton@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Penbode Veterinary Group
North Road
Holsworthy
Devon
EX22 6HB

South West 2

XL Farmcare Wessex Ltd

Email: andrew.davies@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o West Hill Barns
West Hill
Evershot
Dorchester
Dorset
DT2 0LD

Wales North

Menter a Busnes

Animal Health Services / Gwasaneth lechyd Anifeiliaid
Email: gia@menterabusnes.co.uk
Telephone: 01248 668639
Welsh site: http://www.menterabusnes.co.uk/cy/
English site: http://www.menterabusnes.co.uk/animalhealthservices

Uned 3
Parc Gwyddoniaeth
Aberystwyth
Ceredigion
SY23 3AH

Wales South

Iechyd Da (Gwledig) Ltd

Email: info@i-da.co.uk
Telephone: 01970 636688
Website: http://i-da.co.uk/index.php/en/

Gorseland
North Road
Aberystwyth
SY23 2WB

Veterinary Investigation Centres

Bury St Edmunds

Email: BurySt.Edmunds@apha.gsi.gov.uk
Telephone: 01284 724 499
Fax: 01284 724 500

APHA Veterinary Investigation Centre
Rougham Hill
Bury St Edmunds
Suffolk
IP33 2RX

Carmarthen

Email: carmarthen@apha.gsi.gov.uk
Telephone: 01267 235 244
Fax: 01267 236 549

APHA Veterinary Investigation Centre
Job’s Well Road
Johnstown
Carmarthen
Dyfed
SA31 3EZ

Penrith

Email: penrith@apha.gsi.gov.uk
Telephone: 01768 885 295
Fax: 01768 885 314

APHA Veterinary Investigation Centre
Merrythought
Calthwaite
Penrith
Cumbria
CA11 9RR

Shrewsbury

Email: shrewsbury@apha.gsi.gov.uk
Telephone: 01743 467 621
Fax: 01743 441 060

APHA Veterinary Investigation Centre
Kendal Road
Harlscott
Shrewsbury
Shropshire
SY1 4HD

Starcross

Email: starcross@apha.gsi.gov.uk
Telephone: 01626 891 121
Fax: 01626 891 766

APHA Veterinary Investigation Centre
Staplake Mount
Starcross
Exeter
EX6 8PE

Thirsk

Email: thirsk@apha.gsi.gov.uk
Telephone: 01845 522 065
Fax: 01845 525 224

APHA Veterinary Investigation Centre
West House
Station Road
Thirsk
North Yorkshire
YO7 1PZ

See contact details for laboratory services

APHA headquarters

Email: apha.corporatecorrespondence@apha.gsi.gov.uk
Telephone: 01932 341111

Woodham Lane
Addlestone
Surrey
KT15 3NB

Press enquiries

Email: apha.corporatecommunications@apha.gsi.gov.uk
Telephone (office hours): 01905 765212
Telephone (out of hours): 07881500146

Complaints

See guidance on complaints procedure