Office access and opening times

Animal health and welfare services

To report the suspicion of notifiable diseases in animals or animal welfare issues, and for advice and guidance on animal health and welfare services:

England: Defra Rural Services Helpline

In England, call the Defra Rural Services Helpline on 03000 200 301 and choose the relevant options for APHA.

Wales

In Wales, call 0300 303 8268. There is an option for callers to hear the telephone message in Welsh. We will try to connect you to a Welsh-speaking person.

You can send correspondence in English or Welsh. The postal address to use:

Scotland

In Scotland, contact your local Field Services Office.

The Helplines are open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of notifiable diseases in animals or urgent animal welfare issues.

Find out about call charges.

Plant and bee health services

Plant health

To report suspicion of a quarantine plant pest or disease, or for advice and guidance on plant health regulations:

In England and Wales, call the Plant Health Helpline on 0300 1000 313 or email planthealth.info@apha.gov.uk. If emailing, please include:

• your telephone number
• your business name and address
• the nature of your business
• the type of enquiry you want to make in the subject (for example - imports, exports, BCP)

In Scotland, see the Scottish Government website.

Bee health

In England and Wales, call the National Bee Unit Helpline on 0300 303 0094.

In Scotland, see the National Bee Unit website.

The Helplines are open Monday to Friday, 8.30am to 5pm. For out of hours, contact the Defra Rural Services Helpline on 03000 200 301 or see the National Bee Unit website for contact details of bee inspectors.

A-Z of services

If you want to email APHA, see the list of services and offices below for the correct email address to use. You can send emails in English or Welsh.

Animal by-products (site approval and registration)

England: telephone 03000 200 301 or email CSCOneHealthABP@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal feed controls

England: telephone 03000 200 301 or email CSCOneHealthAFC@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal gatherings and shows (including birds): licences

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal movement licensing (non-TB)

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone: 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal transport

Great Britain: telephone 03000 200 301 or email WIT@apha.gov.uk

Animal welfare

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

APHA Scientific

Telephone: 03000 600001
Email: aphascientific@apha.gov.uk Website: APHA Scientific

Artificial breeding controls

Great Britain: telephone 03000 200 301 or email farmandgermcarlisle@apha.gov.uk

Bee health

England and Wales: phone 0300 303 0094 or email nbu@apha.gov.uk

Scotland: see the National Bee Unit website

Bovine TB

England: telephone 03000 200 301 or email TB.Advice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Cattle registration

England: telephone 03000 200 301 or email Customer.Registration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

CITES (endangered species)

Great Britain: telephone 0117 372 3700 or email wildlife.licensing@apha.gov.uk

Compulsory Scrapie Flocks Scheme

England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Disinfectant approvals

Great Britain: telephone 0208 026 9609 or email disinfectants@apha.gov.uk

Egg marketing

England: telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Exports: animals and animal by-products

Great Britain: telephone: 03000 200 301
Email: see Contact list for Centre for International Trade, Carlisle (PDF, 71.1KB, 2 pages)

Exports: plants and seeds

England and Wales: telephone 0300 1000 313 email planthealth.info@apha.gov.uk

Scotland: see the Scottish Government website

Ferret and other mustelinae: registration

England and Wales: telephone 0800 6341 112 email Ferret.Registration@apha.gov.uk see the registration form

Scotland: see the Scottish Government website

GM inspections

Great Britain: telephone 0208 026 2466 or email
gm-inspect@apha.gov.uk

Imports: animals and animal products

Great Britain: telephone 03000 200 301

Imports team: email imports@apha.gov.uk
Imports risk management team: email importsriskmanagement@apha.gsi.gov.uk

Imports: plants and seeds

England and Wales: telephone 0300 1000 313 or email planthealth.info@apha.gov.uk

Scotland: see the Scottish Government website

Intelligence Unit: Animal and Plant Health Agency

Email: intelunit@apha.gov.uk

Laboratory services

See guidance on laboratory services and prices

Pet Travel Scheme and quarantine (GB)

Telephone: Pet Travel Scheme helpline on 0370 241 1710 or email: pettravel@apha.gov.uk

The Helpline is open Monday to Friday from 8am to 6pm (closed bank holidays)

Pig registration

England: telephone 03000 200 301 or email Customer.Registration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Plant breeders’ rights and National Listing

Great Britain: telephone: 0208 026 5993 or email pvs.helpdesk@apha.gsi.gov.uk

Plant health

England and Wales: telephone 0300 1000 313 or email planthealth.info@apha.gov.uk

Scotland: see Scottish Government website

Post-mortems

Great Britain: contact your local Post-mortem Examination Centre

Poultry Health Scheme

England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Poultry registration

Great Britain: telephone 0800 634 1112 or email Customer.Registration@apha.gov.uk

Registration (livestock)

England: telephone 03000 200 301 or email Customer.Registration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Seed certification and marketing

Great Britain: telephone 0208 026 5993 or email seed.cert@apha.gov.uk

Sheep and goat registration

England: telephone 03000 200 301 or email Customer.Registration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Wild bird registration

England: telephone 03000 200 301 or email wildlife.licensing@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

If you are unable to find the service/office you are looking for or if you have a more general enquiry email: customeradvice@apha.gov.uk.

Scotland: Field Service Offices

Ayr

Telephone: 03000 600703
Email: APHA.Scotland@apha.gov.uk
Fax: 01292 291 351

Galashiels

Telephone: 03000 600711
Email: APHA.Scotland@apha.gov.uk
Fax: 01896 756 803

Inverness

Telephone: 03000 600709
Email: APHA.Scotland@apha.gov.uk
Fax: 01463 711 495

Inverurie

Telephone: 03000 600708
Email: APHA.Scotland@apha.gov.uk
Fax: 01467 626 611

Perth

Telephone: 03000 600704
Email: APHA.Scotland@apha.gov.uk
Fax: 01738 602 240

Post-mortem Examination Centres

If you are a vet and need to find your nearest centre, visit the APHA Vet Gateway.

Customer Service Centres (CSC)

You can send correspondence in English or Welsh.

Centre for International Trade: Carlisle

General enquiries email: SSC.Carlisle@apha.gov.uk
Telephone: 03000 200 301
Fax: 0208 0260 498
Contact list for Centre for International Trade, Carlisle (PDF, 71.1KB, 2 pages)

Centre for International Trade: Bristol

Email: wildlife.licensing@apha.gov.uk
Telephone: 03000 200 301
Fax: 028 415 2510

Customer Service Centre: One Health Worcester

Email: csconehealthgeneral@apha.gov.uk
Telephone: 03000 200 301
Fax: 01905 768 649

Centre for International Trade: York

Email for general enquiries: planthealth.info@apha.gov.uk
Telephone: 0300 1000 313

Customer Service Centre: Cardiff

Email: Customer.Registration@apha.gov.uk
Telephone: 03000 200 301
Fax: 029 2061 0602

Customer Service Centre: Customer Advice and TB Processing

Email for TB queries: TB.advice@apha.gov.uk
Email for general queries: customeradvice@apha.gov.uk
Telephone: 03000 200 301
Fax: 01932 266374

Veterinary Delivery Partners

To find your Veterinary Delivery Partner, you can use the VDP CPH number search tool or see the list of partners below.

South and East England

Farmcare Central Ltd

Email: contact_central@ukfarmcare.com
Telephone: 0800 6125289
Website: UK Farmcare

North England

Farmcare North Ltd

Email: contact_north@ukfarmcare.com
Telephone: 0800 6125289
Website: UK Farmcare

Devon and Cornwall

Farmcare Devon and Cornwall Ltd

Email: contact_devoncornwall@ukfarmcare.com
Telephone: 0800 6125289
Website: UK Farmcare

West England

Farmcare West Ltd

Email: contact_west@ukfarmcare.com
Telephone: 0800 6125289
Website: UK Farmcare

North Wales

Menter a Busnes

Animal Health Services / Gwasaneth lechyd Anifeiliaid
Email: gia@menterabusnes.co.uk
Telephone: 01248 668639
Welsh site: Menter a Busnes
English site: Menter a Busnes

South Wales

Iechyd Da (Gwledig) Ltd

Email: info@i-da.co.uk
Telephone: 01970 636688
Website: Iechyd Da

Veterinary Investigation Centres

If you are a vet and need to contact your nearest Veterinary Investigation Centre, visit the APHA Vet Gateway.

Press enquiries

Newsdesk

For media queries between 9am and 6pm on weekdays.

Telephone: 0330 041 6560

Out of hours

For media queries before 9am and after 6pm on weekdays, and on weekends and public holidays.

Telephone: 0345 051 8486

APHA headquarters

Email: APHA Executive Support & Correspondence mailbox
Telephone: 0208 2257611

Complaints

See guidance on complaints procedure