Office access and opening times

Animal health and welfare services

To report the suspicion of notifiable diseases in animals and for advice and guidance on animal health and welfare services:

England: Defra Rural Services Helpline

For customers in England, call the Defra Rural Services Helpline on 03000 200 301 and choose the relevant options for APHA.

Wales

For customers in Wales, contact 0300 303 8268. There is an option for callers to hear the telephone message in Welsh.

The postal address to use is:

Wales Field Services/Gwasanaeth Maes Cymru
Penrallt Offices/Swyddfeydd Penrallt
Caernarfon
Gwynedd
Wales
LL55 1BN

Scotland

For customers in Scotland, contact your local Field Services Office.

The Helplines are open Monday to Friday, 8.30am to 5pm. There is an out of hours facility on the same number for reporting suspicion of notifiable diseases in animals or urgent animal welfare issues.

Find out about call charges.

Plant and bee health services

Plant health

For customers in England and Wales, call the Plant Health Helpline on 01904 405 138 to report suspicion of a quarantine plant pest or disease, or for advice and guidance on plant health regulations.

For customers in Scotland, see the Scottish Government website.

National Bee Unit

For customers in England and Wales, call the National Bee Unit Helpline on 0300 303 0094.

For customers in Scotland, see the National Bee Unit website.

The Helplines are open Monday to Friday, 8.30am to 5pm. For out of hours, contact the Defra Rural Helpline on 03000 200 301 or see the National Bee Unit website for contact details of bee inspectors.

Email

If you want to email APHA, see the list of services and offices below for the correct email address to use.

If you are unable to find the service/office you are looking for or if you have a more general enquiry email the APHA Executive Support & Correspondence team: apha.corporatecorrespondence@apha.gov.uk.

A-Z of services

Animal by-products (site approval and registration)

England: telephone 03000 200 301 or email CSCOneHealthABP@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal feed controls

England: telephone 03000 200 301 or email CSCOneHealthAFC@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal gatherings and shows (including birds): licences

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal movement licensing (non-TB)

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone: 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Animal transport

Great Britain: telephone 03000 200 301 or email WIT@apha.gov.uk

Animal welfare

England: telephone 03000 200 301 or email customeradvice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

APHA Scientific

Telephone: 03000 600001
Email: aphascientific@apha.gov.uk

Artificial breeding controls

Great Britain: telephone 03000 200 301 or email farmandgermcarlisle@apha.gov.uk

Bee health

England and Wales: phone 0300 303 0094 or email nbu@apha.gov.uk

Scotland: see the National Bee Unit website

Bovine TB

England: telephone 03000 200 301 or email TB.Advice@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Cattle registration

England: telephone 03000 200 301 or email customerregistration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

CITES (endangered species)

Great Britain: telephone 0117 372 3700 or email wildlife.licensing@apha.gov.uk

Compulsory Scrapie Flocks Scheme

England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Disinfectant approvals

Great Britain: telephone 0208 026 9609 or email disinfectants@apha.gov.uk

Egg marketing

England: telephone 03000 200 301 or email CSCOneHealthEggMarketing@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Exports: animals and animal by-products

Great Britain: telephone: 03000 200 301
Email: see Contact list for Centre for International Trade, Carlisle (PDF, 73.3KB, 2 pages)

Exports: plants and seeds

England and Wales: telephone 01904 405 138

Scotland: see the Scottish Government website

GM inspections

Great Britain: telephone 0208 026 2466 or email gm-inspect@apha.gov.uk

Imports: animals and animal products

Great Britain: telephone 03000 200 301

Imports team: email imports@apha.gov.uk
Imports risk management team: email importsriskmanagement@apha.gsi.gov.uk

Imports: plants and seeds

England and Wales: telephone 01904 405 138 or email planthealth.info@apha.gsi.gov.uk

Scotland: see the Scottish Government website

Intelligence Unit - Animal and Plant Health Agency

Email: intelunit@apha.gov.uk

Laboratory services

See guidance on laboratory services and prices

Pet Travel Scheme and quarantine (GB)

Telephone: Pet Travel Scheme helpline on 0370 241 1710 The helpline is open Monday to Friday from 8am to 6pm (closed bank holidays) Email: pettravel@apha.gov.uk

Pig registration

England: telephone 03000 200 301 or email customerregistration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Plant breeders’ rights & National Listing

Great Britain: telephone: 0208 026 5993 or email pvs.helpdesk@apha.gsi.gov.uk

Plant health

England and Wales: telephone 01904 405 138 or email planthealth.info@apha.gov.uk

Scotland: see Scottish Government website

Post-mortems

Great Britain: contact your local Post-mortem Examination Centre

Poultry Health Scheme

England: telephone 03000 200 301 or email CSCOneHealthGeneral@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Poultry registration

Great Britain: telephone 0800 634 1112 or email customerregistration@apha.gov.uk

Registration (livestock)

England: telephone 03000 200 301 or email customerregistration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Seed certification and marketing

Great Britain: telephone 0208 026 5993 or email seed.cert@apha.gov.uk

Sheep and goat registration

England: telephone 03000 200 301 or email customerregistration@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Wild bird registration

England: telephone 03000 200 301 or email wildlife.licensing@apha.gov.uk

Wales: telephone 0300 303 8268 or email apha.cymruwales@apha.gov.uk

Scotland: contact your local Field Services Office

Scotland: Field Service Offices

Ayr

Telephone: 03000 600703
Email: APHA.Scotland@apha.gov.uk
Fax: 01292 291 351

APHA Field Services
Russell House
King Street
Ayr
KA8 0BE

Galashiels

Telephone: 03000 600711
Email: APHA.Scotland@apha.gov.uk
Fax: 01896 756 803

APHA Field Services
Cotgreen Road
Tweedbank
Galashiels
TD1 3SG

Inverness

Telephone: 03000 600709
Email: APHA.Scotland@apha.gov.uk
Fax: 01463 711 495

APHA Field Services
Longman House
28 Longman Road
Longman East
Inverness
IV1 1SF

Inverurie

Telephone: 03000 600708
Email: APHA.Scotland@apha.gov.uk
Fax: 01467 626 611

APHA Field Services
Thainstone Court
Inverurie
Aberdeenshire
AB51 5YA

Perth

Telephone: 03000 600704
Email: APHA.Scotland@apha.gov.uk
Fax: 01738 602 240

APHA Field Services
Strathearn House
Broxden Business Park
Lamberkine Drive
Perth
PH1 1RX

Post-mortem Examination Centres

If you are a vet and need to find your nearest centre, visit the APHA Vet Gateway.

Customer Service Centres (CSC)

Centre for International Trade: Carlisle

General enquiries email: CentralOps.Carlisle@apha.gov.uk
Telephone: 03000 200 301
Fax: 0208 0260 498
Contact list for Centre for International Trade, Carlisle (PDF, 73.3KB, 2 pages)

Centre for International Trade - Carlisle
Eden Bridge House
Lowther Street
Carlisle
CA3 8DX

Centre for International Trade: Bristol

Email: wildlife.licensing@apha.gov.uk
Telephone: 03000 200 301
Fax: 028 415 2510

Centre for International Trade - Bristol
Horizon House
Deanery Road
Bristol
BS1 5AH

Customer Service Centre: One Health Worcester

Email: csconehealthgeneral@apha.gov.uk
Telephone: 03000 200 301
Fax: 01905 768 649

Worcestershire County Hall
Spetchley Road
Worcester
WR5 2NP

Centre for International Trade: Sand Hutton

Email for general enquiries: planthealth.info@apha.gsi.gov.uk
Telephone: 01904 405 138

Room 11G02
Animal and Plant Health Agency
The National Agri-food Innovation Campus
Sand Hutton, York
YO41 1LZ

Customer Service Centre: Cardiff

Email: customerregistration@apha.gov.uk
Telephone: 03000 200 301
Fax: 029 2076 8520

66 Ty Glas Road
Llanishen
Cardiff
CF14 5ZB

Customer Service Centre: Customer Advice & TB Processing

Email for TB queries: TB.advice@apha.gov.uk
Email for general queries: customeradvice@apha.gov.uk
Telephone: 03000 200 301
Fax: 01932 266374

Isca Building
Manley House
Kestrel Way
Exeter
Devon
EX2 7LQ

Veterinary Delivery Partners

To find your Veterinary Delivery Partner, you can use the VDP CPH number search tool or see the list of partners below.

Midlands

XL Farmcare Midlands Ltd

Email: rob.henderson@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Glenthorne Veterinary Group
Derby Road
Uttoxeter
Staffordshire
ST14 8EB

North

XL Farmcare North Ltd

Email: bridget.taylor@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Tithe Barn
Kendal Road
Kirkby Lonsdale
Carnforth
Lancashire
LA6 2HH

South East

XL Farmcare South East Ltd

Email: bill.pepper@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o 21 Cliffe High Street
Lewes
East Sussex
BN7 2AH

South West 1

XL Farmcare Devon and Cornwall Ltd

Email: phillip.leighton@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o Penbode Veterinary Group
North Road
Holsworthy
Devon
EX22 6HB

South West 2

XL Farmcare Wessex Ltd

Email: andrew.davies@xlfarmcare.co.uk
Telephone: 0800 6125289
Website: http://www.xlfarmcare.co.uk/

c/o West Hill Barns
West Hill
Evershot
Dorchester
Dorset
DT2 0LD

Wales North

Menter a Busnes

Animal Health Services / Gwasaneth lechyd Anifeiliaid
Email: gia@menterabusnes.co.uk
Telephone: 01248 668639
Welsh site: http://www.menterabusnes.co.uk/cy/
English site: http://www.menterabusnes.co.uk/animalhealthservices

Uned 3
Parc Gwyddoniaeth
Aberystwyth
Ceredigion
SY23 3AH

Wales South

Iechyd Da (Gwledig) Ltd

Email: info@i-da.co.uk
Telephone: 01970 636688
Website: [http://www.iechydda.cymru/index.php/en/)

Gorseland
North Road
Aberystwyth
SY23 2WB

Veterinary Investigation Centres

If you are a vet and need to contact your nearest Veterinary Investigation Centre, visit the APHA Vet Gateway.

APHA headquarters

Email: APHA Executive Support & Correspondence mailbox
Telephone: 0208 2257611

Woodham Lane
Addlestone
Surrey
KT15 3NB

Press enquiries

Newsdesk

For media queries between 09:00am and 18:00pm on weekdays:

  • telephone 0330 041 6560

Out of hours

For media queries before 09:00am and after 18:00pm on weekdays, and on weekends and public holidays:

  • telephone 0345 051 8486

Complaints

See guidance on complaints procedure

Contents