World news story

UK Visas & Immigration to relocate visa decision making centre from Bangkok to New Delhi

In June this year, United Kingdom Visas & Immigration (UKVI) will relocate its visa decision making centre from Bangkok to New Delhi.

UKVI relocation

This is part of UKVI’s long-standing global strategy to modernise its visa operation and consolidate visa decision making into large regional hubs. There will be no change to the visa application process in Bangkok and Chiang Mai, or to overall service standards.

The move to New Delhi will maximise the benefits of new technology that allows for visa decision making to be independent of the country of application. It will drive efficiency savings and achieve greater standardisation of visa decisions around the world.

British Ambassador to Thailand, Mr Brian Davidson, said:

The UK is fully committed to a strong and broad-based relationship with Thailand. The number of Thai nationals applying for UK visas and travelling to the UK rises every year. We are delighted at this growth as it shows the strength of the links between the two countries and that Thai people still love to visit the UK, whether for work, study, family or leisure.

UKVI is committed to supporting these links and ensuring that we continue to provide safe and secure visa decisions, excellent customer service and value for money to the UK taxpayer.

Customers in Thailand will see no change to visa service standards. Customers will still need to apply for their visas online and submit their biometrics and documents at two Visa Application Centres (VACs) in Bangkok and Chiang Mai managed by VFS-Global.

UKVI, in conjunction with VFS-Global, are committed to delivering excellent customer service in Thailand and new customer services at the VACs will continue to be rolled out during 2018.

Further information

UK Visas & Immigration (UKVI)

UKVI is part of the Home Office. The department is responsible for making millions of decisions every year about who can visit or stay in the UK, with a firm emphasis on national security and culture of customer satisfaction for people who travel to the UK legally. They contribute to achieving the Home Office’s priorities of securing the UK’s borders and reducing immigration, cutting crime and protecting citizens from terrorism.

VFS Global

They are the official commercial partners of UK Visas & Immigration across the world. They manage visa and passport services on behalf of the UK government.

Published 19 January 2018