Press release

NHS Foundation Trust staff most ‘happy with the standard of care’

Across the NHS, hospital and mental health staff are more satisfied with their workplace, Secretary of State for Health, Andrew Lansley announced today.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


The 9th annual NHS Staff Survey shows that improvements have been made in some key areas and levels of job satisfaction and staff engagement remain high. 

Nine out of ten of the top performing hospitals for ‘If a friend or relative needed treatment, I would be happy with the standard of care provided by this Trust’ are foundation trusts and the number of frontline staff happy to recommend their trust as a place to work remains stable. 

The most improved Trusts for standard of care include Portsmouth Hospitals NHS Trust and Oxford Health NHS Foundation Trust, which have both seen increases of over 10 percent.

The best performers include Liverpool Heart and Chest NHS Foundation Trust, Queen Victoria Hospital NHS Foundation Trust, Clatterbridge Centre for Oncology NHS Foundation Trust and Papworth Hospital NHS Foundation Trust, which all scored most highly on standard of care, staff motivation and feeling valued by colleagues. 

Overall, results were the same or better in 25 out of 38 key measures, including reducing incidents of bullying, harassment and violence experienced by staff and improving staff appraisals.  Hospital trusts scored higher, with 30 out of 38 key measures the same or better.

The figures also show a big improvement in the number of staff having appraisals and the levels of staff motivation across the NHS.

Results for staff working in social enterprises and community trusts, included for the first time in the Survey this year, show a high level of overall staff satisfaction and the most engaged group of staff in the NHS.  They also scored highly for standard of care.

Secretary of State for Health, Andrew Lansley said:

“This survey shows that NHS staff remain committed to providing the highest quality of care to their patients.  The number of staff happy with the standard of care remains stable, with some foundation trusts performing to a very high standard.

“Too many trusts continue to have less favourable levels of recommendation to ‘family and friends’.  The NHS should use this as a basis for seeing improvement in the services we deliver for patients in the future.”


Notes to Editors:

For press queries, please contact the Department of Health newsdesk on 020 7210 5221.

Detailed tables of the best and worst performers for ‘If a friend or relative needed treatment, I would be happy with the standard of care provided by this Trust’ are available.


The 2011 NHS Staff Survey, provided by Picker Institute Europe under contract to the Department of Health, was sent to over 250,000 staff. Of these over 135,000 responded, a response rate of 54%. Findings and briefings are published on the NHS Staff Surveys website.

Published 20 March 2012