News story

Issues with Variable Direct Debit notifications

Some business customers are not currently receiving email notifications about intended Direct Debit collections.

As of 26 May 2016, this issue has been resolved.

Since Friday 13 May, some email notifications about intended Direct Debit collections have not been delivered to customers.

We are investigating this technical issue and working to fix this as quickly as possible.

The Direct Debit payment collection process has not been affected.

Customers who use our portal can view their collection details in the portal ‘Administrative Services’ (provided they are a Responsible Person or Financial Administrator).

We are aware that users are currently experiencing difficulties accessing our Business e-services Portal which we hope to resolve imminently.

For customers who do not use our portal, we will send details about collections, as soon as possible.

We apologise for any inconvenience caused.

If you have any queries or concerns, please contact us on 0300 006 0411 or email