This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
The Equality Advisory and Support Service (EASS) is designed to offer bespoke advice and targeted support on issues of discrimination to those who need it most.
Individuals from across the UK can already access help and information from a range of expert advisory services including Citizens Advice and Acas, but where appropriate these organisations will refer more complex cases to the EASS for further tailored assistance.
“Discrimination has no place in modern society, but sadly we know it still exists,” Women and Equalities Minister Helen Grant. “It’s vital that people experiencing unfair treatment can access the right help and support to resolve issues quickly.”
Where possible the new service seeks to resolve issues informally, but can also offer referrals to mediation or conciliation services, or help to start a legal claim if necessary.