News story

Civil news: registering cases as ‘high cost’ in CCMS

Submit a Client and Cost Management System (CCMS) query to register a case as ‘high cost’ rather than sending an email.

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When registering cases as ‘high cost’ within CCMS you should simply send through a ‘case query’ and avoid sending an email as well.

Sending both a ‘case query’ and an email just creates additional work.

A ‘case query’ can be used for any high cost enquiry, including:

  • registering a Care Case Fee Scheme (CCFS)
  • requesting an exceptional exemption
  • contacting the team for advice

There is no need to contact the team to find out what dates they are processing as this information is available on GOV.UK – see below.

Further Information

Published 20 July 2017