News story

Civil news: extension of ‘civil claim fix service’

Upgraded ‘civil claim fix service’ now covers document requests where the provider believes information has already been submitted.

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We are extending our ‘civil claim fix service’ which is available to providers who feel we have made an incorrect decision to reject a claim.

The service covers claims in the following areas:

  • certificated bills
  • Family Advocacy Scheme
  • legal help escape cases

Providers can now also ask our civil claim fix team to review a reject decision if there is a request for a document they believe has already been supplied.

Guidance on our requirements can be found in the claim checklists and the electronic handbook.

Further information

LAAcivilclaimfix@legalaid.gsi.gov.uk – to contact our ‘civil claim fix team’

Civil claim forms – forms and claim checklists

Legal aid guidance – to download electronic handbook

Escape cases electronic handbook

Published 30 November 2017