News story

Civil news: extension of ‘civil claim fix service’

Upgraded ‘civil claim fix service’ now covers document requests where the provider believes information has already been submitted.


We are extending our ‘civil claim fix service’ which is available to providers who feel we have made an incorrect decision to reject a claim.

The service covers claims in the following areas:

  • certificated bills
  • Family Advocacy Scheme
  • legal help escape cases

Providers can now also ask our civil claim fix team to review a reject decision if there is a request for a document they believe has already been supplied.

Guidance on our requirements can be found in the claim checklists and the electronic handbook.

Further information – to contact our ‘civil claim fix team’

Civil claim forms – forms and claim checklists

Legal aid guidance – to download electronic handbook

Escape cases electronic handbook

Published 30 November 2017