News story

6 things to know about our performance in 2018-19

Highlights of our work, activities and achievements for 2018 to 2019, including how we're transforming our organisation.

 1. Supporting the UK economy

There are now more than 4.2 million companies on the register. Information from the Companies House register, which is free and available online, was accessed over 6.8 billion times this year.

Company data underpins confidence in the UK economy, is used by all sectors of society for important decision making and supports law enforcement in the fight against economic crime.

 2. Transforming our organisation

Our organisational wide transformation programme started this year and we’ve already made some good progress against our strategic goals.

We’re working on a range of new digital services and have extended the range of accounts that users can submit digitally by introducing a service to file small full accounts.

 3. Planning for the future

We’ve continued to work with colleagues across government to prepare for upcoming legislative change. These changes include:

  • the 5th Money Laundering Directive
  • Limited Partnership Reform
  • a new beneficial ownership register of overseas entities that own UK property

Reforming how we operate to better support the UK economy, enhance the value of our information and expand our role in combatting economic crime has also been a major focus this year. We’ve worked with BEIS to develop a consultation on corporate transparency and register reform which launched on 5 May 2019.

As we move into next year, we look forward to working with BEIS colleagues to consider the responses, develop proposals and prepare new legislative measures that will enable us to reform Companies House.

 4. Building a high-performance culture

92% of our employees completed the 2018 Civil Service People Survey. We achieved an overall engagement score of 69%, a 3% increase on our previous year’s score.

In line with this, we’re the first organisation in Wales to be awarded the Mind gold standard for our commitment to promoting mental health in the workplace.

We also successfully retained the Investors in People gold standard and have been recognised for our work in employee engagement and wellbeing, and diversity and inclusion, with a variety of award nominations.

 5. Helping our local communities

We’re committed to having a positive impact on the local community, and this year we recorded our highest number of employee volunteers. 41% of our colleagues took part in 501 volunteer days with a wide variety of local organisations.

Our fantastic employees raised £10,494.26 for charity through fundraising efforts including:

  • Children in Need
  • Mental Health Awareness ribbons
  • Cupcake Day for Alzheimer’s
  • a charity bike ride for Cancer Research Wales

 6. Celebrating success

We’re particularly proud to have won awards across a wide range of activities this year. These include:

  • Wales HR Awards – Employer of the Year
  • Investors in People – Gold standard
  • CIPD Wales – Winner, best engagement initiative
  • Chwarae Teg Fair Play – Silver award
  • Disability confident – Level 2
  • Mind Index – Gold standard
  • Customer Service Excellence
Published 24 July 2019