Consultation outcome

Small Business Commissioner: process for handling complaints

This consultation has concluded

Download the full outcome

Detail of outcome

This document sets out the government response to the consultation on the policy underpinning the Small Business Commissioner’s complaints handling function. It includes draft regulations which are provided for comment.

Detail of feedback received

We received 23 responses to the consultation. These came from:

  • business representative bodies
  • professional bodies
  • small businesses
  • individuals

Original consultation

Summary

We're seeking views on how the Small Business Commissioner will handle complaints.

This consultation ran from
to

Consultation description

We’re seeking views from businesses of all sizes on how the Small Business Commissioner will handle complaints.

This includes proposals on the following areas:

  • small businesses that should be in scope of the commissioner’s services
  • criteria for making complaints to the commissioner
  • how the commissioner will consider, determine and make recommendations for complaints
  • publishing reports and recommendations on complaints

Documents

Published 13 October 2016
Last updated 24 February 2017 + show all updates
  1. Added government response.
  2. First published.