Consultation outcome

Empowering and protecting consumers

This consultation has concluded

Download the full outcome

Detail of outcome

The government’s response describes the reforms that will be implemented to ensure provision of consumer information, advice, education, representation and enforcement is delivered effectively and efficiently. It also summarises public responses to the consultation.

Feedback received

Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - A to E

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Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - F to O

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Detail of feedback received

There were 184 formal responses to the consultation.

Original consultation

This consultation ran from 21 June 2011 12:00am to
27 September 2011 11:45pm

Summary

Seeks views on institutional changes for provision of consumer information, advice, education, advocacy and enforcement.

Documents

Consultation description

Seeks views on a number of government proposed reforms to institutional arrangements to ensure the provision of consumer information, advice, education, representation and enforcement is delivered effectively and efficiently. The reforms are aimed at:

  • reducing the complexity of the provision of consumer information
  • strengthening consumer enforcement
  • more cost-efficient delivery