Closed consultation

Cutting costs for consumers in financial claims

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Original consultation

This consultation ran from to


Seeks views on proposals to place restrictions on the level of fees that regulated Claims Management Companies (CMCs) can charge consumers.

This consultation was held on another website

Consultation description

This consultation seeks views and further evidence in relation to proposals to:

  • cap the maximum completion fee to 15% (including VAT) for bulk claims (such as mis-sold payment protection insurance claims) with a single lender and cap the overall charge for claims worth more than £2,000 in total to £300
  • introduce a maximum ‘cancellation’ fee of £300 for bulk claims when a consumer cancels their contract with a claims management company after the initial 14 day ‘cooling off’ period
  • ban CMCs from receiving or making any financial payment for referring or introducing a consumer to a third party in relation to a PPI or PBA claim
  • ban any fees where no relationship is found between a consumer and a lender
  • ban all upfront fees for all financial claims, where CMCs ask to be paid before any work is carried out
  • cap the maximum completion fee to 25% (including VAT) of the final amount of compensation awarded in all other types of financial case