Consultation outcome

Consumer credit and personal insolvency: call for evidence

This consultation was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This consultation has concluded

Download the full outcome

Detail of outcome

We published two documents in response to this call for evidence:

  • the response to the personal insolvency questions, which also includes a summary of the public responses, on 19 July 2011
  • the response to the consumer credit questions on 21 November 2011

Original consultation

This consultation ran from to

Summary

Consultation on how consumer credit and personal insolvency systems might be improved.

Documents

Consultation description

Sought views on how consumer credit and personal insolvency systems might be improved and also on a number of government commitments, including:

  • tackling unfair bank charges
  • introducing a seven-day cooling off period for store cards
  • introducing a power for a regulator to cap interest rates on credit and store cards
  • requiring credit card providers to make electronic statements available to enable consumers to judge whether an alternative credit card would provide better value for money