Consultation on the implementation of the new subscription contracts regime
Read the full outcome
Detail of outcome
The consultation received 75 responses from a range of stakeholders, including consumer groups, businesses, charities, and legal experts. Following the consultation, the government will bring forward secondary legislation to strengthen consumer protections when people enter into subscription contracts.
We are making it easier for consumers to manage their subscriptions, including:
- clearer pre-contract information
- reminders before renewals
- straightforward ways to cancel
Further detail is set out in the consultation response.
Original consultation
Consultation description
This consultation is seeking views on our proposals for how the regime will work in practice and will inform secondary legislation and guidance.
The consultation includes proposals in relation to:
- cooling-off cancellation rights: returns and refunds
- cancellation remedies for breach of duties
- repayment of refunds
- contractual terms for exiting a contract
- arrangements for exiting a contract
- information notices
- pre-contract information
We would like to hear from anyone with an interest in subscription contracts, but in particular:
- individual traders and their representatives who consider they will be in scope of the subscription rules
- businesses that support traders to deliver their subscription services, including e-commerce platforms
- consumer advocacy groups
- legal firms
- enforcement authorities
Documents
Updates to this page
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Outcome of the consultation added, including attachments of the government response to the consultation, consultation and analysis methodology and a summary of the question responses.
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First published.