Service standards performance data
Performance data against the regulator's service standards for each financial year
The Regulator of Social Housing has in place a range of statutory processes and provides services to the regulated social housing sector and its stakeholders.
The service standards are in place to give a clear indication of the level of service people getting in touch with the regulator on various matters can expect. The data gives a rating of our performance against the service standards and provides explanations where necessary.
The service standards page clearly sets out how we handle enquiries and complaints, and the timescales within which people can expect a response to a query or complaint.
Service standards performance data
Last updated 6 October 2023 + show all updates
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Service standards performance data 2022-2023 added to collection
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Service standards performance data 2021-2022 added
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2020-21 Data added to collection.
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First published.