Transparency data

Service standards performance data 2019-2020

Performance data against the regulator's service standards for 2019-2020.

• From: Regulator of Social Housing
• Published: 30 October 2020

Applies to England

Documents

Service standards performance data 2019-2020

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Service standards performance data 2019-2020

PDF, 229 KB, 8 pages

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Details

The Regulator of Social Housing has in place a range of statutory processes and provides services to the regulated social housing sector and its stakeholders.

The service standards are in place to give a clear indication of the level of service people getting in touch with the regulator on various matters can expect. The data gives a rating of our performance against the service standards and provides explanations where necessary.

The service standards page clearly sets out how we handle enquiries and complaints, and the timescales within which people can expect a response to a query or complaint.

Published 30 October 2020