IMS will be supported during office hours and the Homes England service desk will be open from 8am to 6pm, Monday to Friday. The second line IMS user support will be open from 10am to 4pm.
Any questions about the data being entered in IMS or policy should be first directed to your Homes England lead in the relevant area office.
You can log IMS issues with the Homes England service desk. Please ensure you include all the required information in the email, with screenshots where appropriate, to help us deal with calls efficiently.