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Assisted Digital service: UK Visas and Immigration

UK Visas and Immigration offers Assisted Digital support for customers who have difficulty using online services.

The service is delivered in collaboration with We are Digital, Scottish Library & Information Council and Migrant Help UK.

Get Assisted Digital support to use UKVI’s online services if you are in the UK and you do not have the appropriate access, skills or confidence to complete an online immigration application form.

The help we provide

  • Telephone support from a skilled Migrant Help UK advisor who will help you complete your application form online

  • Face to face support at a library to access and complete the online form – you can contact a participating library or We are Digital to book an appointment

  • Face to face support at home to complete the form – a We Are Digital tutor will visit you in your home and help you complete your online application form

This service does not provide immigration advice

You cannot get help from the Assisted Digital service if you need immigration advice (for example, advice on which immigration form you need to complete) or you need an update on the progress of an immigration application you have already submitted.

The service is not available to customers applying through the following routes

  • Tier 1 (entrepreneurs or exceptional talent)
  • Tier 2 (people working in the UK)
  • Tier 4 (people studying in the UK)

You should ask your sponsors for help to complete your online immigration application.

Contact We are Digital If you need Assisted Digital support

  • Phone: 03333 445 675

We are Digital are Next Generation Text (NGT) aware. If you have hearing and/or speech difficulties you can access this service on a smartphone, computer or tablet or text phone by dialling 18001 in front of the phone number above.

  • Text message: text the word “VISA” to 07537416944

  • Email: visa@we-are-digital.co.uk (Please include a telephone number you can be contacted on if possible)

Please include brief details about what help you need when you send a text or email to We are Digital.

Further information about visas, immigration or citizenship advice

Libraries that offer the Assisted Digital service

  1. Assisted Digital service: England
  2. Assisted Digital service: London
  3. Assisted Digital service: Wales
Published 6 November 2018