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National ATA Carnet Unit: enquiries

Email, phone or write to HMRC if your carnet has not been scanned or stamped on re‑import, you need a Certificate of Location or you have a substitute or replacement Carnet that needs validating.

From:
HM Revenue & Customs
Published
1 June 2026

Email

Email the HMRC ATA Carnet Unit: ntis@hmrc.gov.uk

Use this email address if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a Certificate of Location
  • you have a substitute or replacement carnet that needs validating

Phone

Call HMRC if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a Certificate of Location
  • you have a substitute or replacement Carnet that needs validating

Telephone: 0300 322 7064

Opening times: Monday to Friday 9am to 5pm. Closed bank holidays.

Find out about call charges

Post

Write to HMRC if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a Certificate of Location
  • you have a substitute or replacement Carnet that needs validating

National ATA Carnet Unit
HMRC 5th Floor
3 New Bailey
New Bailey Street
Salford
M3 5FS

Related content

Guidance

HMRC contacts

Updates to this page

Published 1 June 2026