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National ATA Carnet Unit: enquiries

Email, call or write to HMRC for help with ATA Carnets.

Updates to this page

From:
HM Revenue & Customs
Published:
1 June 2026
Last updated:
26 August 2026
Show all updates

  1. The email address for the HMRC ATA Carnet Unit has been updated.

  2. The email address for the HMRC ATA Carnet Unit has been updated.

  3. First published.

Email

Email the HMRC ATA Carnet Unit: atacarnetunit@hmrc.gov.uk

Email HMRC if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a certificate of location
  • you have a substitute or replacement carnet that needs validating

Phone

Call HMRC if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a certificate of location
  • you have a substitute or replacement carnet that needs validating

Telephone: 0300 322 7064

Opening times: Monday to Friday 9am to 5pm. Closed bank holidays.

Find out about call charges

Post

Write to HMRC if:

  • your carnet has not been scanned or stamped on re‑import
  • you need a certificate of location
  • you have a substitute or replacement carnet that needs validating

National ATA Carnet Unit
HMRC 5th Floor
3 New Bailey
New Bailey Street
Salford
M3 5FS

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