National ATA Carnet Unit: enquiries
Email, call or write to HMRC for help with ATA Carnets.
Email the HMRC ATA Carnet Unit: acuatacarnetunit@hmrc.gov.uk
Email HMRC if:
- your carnet has not been scanned or stamped on re‑import
- you need a certificate of location
- you have a substitute or replacement carnet that needs validating
Phone
Call HMRC if:
- your carnet has not been scanned or stamped on re‑import
- you need a certificate of location
- you have a substitute or replacement carnet that needs validating
Telephone: 0300 322 7064
Opening times: Monday to Friday 9am to 5pm. Closed bank holidays.
Post
Write to HMRC if:
- your carnet has not been scanned or stamped on re‑import
- you need a certificate of location
- you have a substitute or replacement carnet that needs validating
National ATA Carnet Unit
HMRC 5th Floor
3 New Bailey
New Bailey Street
Salford
M3 5FS
Related content
Guidance
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Updates to this page
Published 1 June 2026
Last updated 10 July 2026
Show all updates
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The email address for the HMRC ATA Carnet Unit has been updated.
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First published.