Extra Support Team
Ask HMRC for help if you need extra support because of your condition or circumstances, including if you have difficulty using the telephone or need information in another format.
Online
Appoint someone to deal with HMRC on your behalf
If you find it difficult to deal with HMRC yourself you can appoint someone to deal with HMRC for you.
Webchat
You’ll need to check if you can get help from the Extra Support Team before you can contact them. If they can help you, you’ll be transferred to an adviser if one is available. Have your National Insurance number with you before you start.
Extra Support Team webchat opening times:
- Monday to Friday, 8am to 7:30pm
- Saturday, 8am to 4pm
Closed bank holidays.
The Extra Support Team can only help you with questions about:
- the Construction Industry Scheme
- the Horizon Shortfall Scheme
- National Insurance
- PAYE
- Self Assessment
- Simple Assessment
- tax for employers, including employers’ PAYE
Contact HMRC using another helpline if:
- your question is about something else
- you do not need extra support because of your condition or circumstances
Related content
Guidance
Updates to this page
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The webchat section has been updated to clarify that when you check if the Extra Support Team can help you, if they can, you’ll be transferred to an adviser if one is available. The Extra Support Team webchat opening times have also been added.
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Webchat for the Extra Support Team now deals with queries about tax for employers, including employers' PAYE.
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The Horizon Shortfall Scheme has been added to the list of support offered by webchat advisors.
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The extra support webchat team can now deal with National Insurance queries.
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First published.