Extra Support Team
Ask HMRC for help if you need extra support because of your condition or circumstances, including if you have difficulty using the telephone or need information in another format.
Online
Appoint someone to deal with HMRC on your behalf
If you find it difficult to deal with HMRC yourself you can appoint someone to deal with HMRC for you.
Webchat
You’ll need to check if you can get help from the Extra Support Team before you can contact them. Have your National Insurance number with you before you start.
The Extra Support Team can only help you with questions about:
- PAYE
- Self Assessment
Contact HMRC using another helpline if:
- your question is about something else
- you do not need extra support because of your condition or circumstances
Related content
Get help from HMRC if you need extra support
Get help with tax
Appoint someone to deal with HMRC on your behalf
Updates to this page
Published 14 May 2025