Contact UK Visas and Immigration for help

Check when you will get your visa decision

UK Visas and Immigration (UKVI) contact centre staff can only give you an update on the status of your visa application if both of the following apply:

it has taken UKVI longer than usual to process your visa application
UKVI has not already contacted you about your application

Check how long UKVI usually takes to process your type of visa application

How long it takes to process your visa depends on the type of visa you applied for.

You can use an online service to check your visa processing time if you applied for a visa to:

study 
visit as a tourist or see family and friends 
work or attend a business event 
lecture, carry out research or do an academic or clinical placement
get married or enter into a civil partnership
have medical treatment 
travel through (‘transit’) on the way to another country

You can also use the online service if you applied for a visa as a British National Overseas (BNO) with connections to Hong Kong.

If you do not have one of these visas, you’ll need to find the processing time for your type of visa.

If you paid for a faster decision using the ‘priority service’ or ‘super priority service’

Find out how long it usually takes to process your visa application if you paid for the priority or super priority service.

Check if UKVI has already contacted you about your application

UKVI will send you an email or letter:

when UKVI has made a decision on your application
if your application will take longer than usual to process

If you cannot find the email in your inbox, check your junk or spam folder.

Contact UKVI

You can contact UKVI online or by phone.

UKVI contact centre staff cannot tell you when you will get your visa decision.

Contact UKVI online

You can send an online query to UKVI.

Contact UK Visas and Immigration online.

Online queries cost £2.74. You will not be charged for any follow-up emails about the same enquiry.

You will get a reply to your query within 5 days, except on Fridays, Saturdays, Sundays and UK public holidays.

If you do not get a response within 5 working days, check your email’s spam or junk folder before contacting UKVI again.

Contact UKVI by phone

UK Visas and Immigration contact centre
Telephone: +44 (0)300 790 6268
Monday to Friday, 24 hours
Closed on UK bank holidays
Calls cost 69 pence per minute on top of your standard network charges.

If you cannot contact UK 0300 numbers, use +44 (0)203 875 4669.

When you can call depends on which language you want to speak.

Language	Opening hours (excluding bank holidays)
English	Monday to Friday, 24 hours.
Arabic	Sunday to Thursday, 5am to 1pm UK local time.
Cantonese	Monday to Friday, 1am to 9am UK local time.
French	Monday to Friday, 9am to 5pm UK local time.
Hindi	Monday to Friday, 4am to midday UK local time.
Mandarin	Monday to Friday, 1am to 9am UK local time.
Russian	Monday to Friday, 6am to 2pm UK local time.
Spanish	Monday to Friday, 1pm to 1am UK local time.