Contact UK Visas and Immigration for help

Problems with your online application form or supporting documents

Get help if you have a question about completing your online application form, including:

signing back in
providing supporting documents
what to do if you’ve made a mistake

UK Visas and Immigration (UKVI) contact centre staff cannot:

access your application or make changes to it
give you advice on completing your application

Get advice on completing your application

If you need advice, an immigration adviser can:

check if you can get a visa or indefinite leave to remain (ILR) - also known as ‘settlement’
explain the rules
help you answer questions on the application form
tell you the documents or evidence to use to apply

Find a registered immigration adviser.

Check if the adviser charges a fee before you use them.

You may be able to get free immigration advice at your local Citizens Advice.

Get help if you do not feel confident using a computer or mobile device

You can get help with completing the online form if you:

do not feel confident using a computer or mobile device
do not have internet access

Signing back in to continue your application

Read the guidance on signing into your application to find out:

how to sign in to continue your application
what to do if you cannot sign in

Providing supporting documents

You can find a list of the documents you need to provide in:

the guide to your type of visa or indefinite leave to remain
the document checklist at the end of your online application form

How and where you provide your documents depends on how you prove your identity.

If you prove your identity using the UK Immigration: ID check app

You upload your documents in the “Provide evidence” section at the end of your online application form.

Find out more about how to prepare and upload documents.

If you prove your identity in person at an appointment

You upload your documents to the UKVCAS online service after completing your online application form.

You can access the UKVCAS online service by signing into your application and clicking “Provide documents and biometrics” on the “Further actions” page.

You may be able to get your documents scanned at your UKVCAS appointment for an extra fee. You will be told if you can when you book your appointment.

If you make a mistake in your application

You can make changes to your answers before you start the payment process in the application form.

Once you have started paying, you can no longer make changes. You may need to cancel your application and start a new one instead.

Contact UKVI

Contact UKVI if you have a problem with signing in, uploading documents or completing your application.

UK Visas and Immigration contact centre
Telephone: 0300 790 6268 - select option 2
Monday to Thursday (excluding bank holidays), 9am to 4:45pm
Friday (excluding bank holidays), 9am to 4:30pm
Find out about call charges