Contact UK Visas and Immigration for help

Help with your online immigration status (eVisa)

Get help if you are having problems accessing your eVisa or viewing and proving your immigration status.

An eVisa is a digital record of your identity and your immigration status.

You can use your eVisa to do things like:

  • prove your identity or immigration status to others - for example, an employer or landlord
  • check when your permission to be in the UK started and when it ends
  • check what you can do in the UK - for example, the types of work you can do 
  • update the details the Home Office uses to contact you - for example, if you get a new phone number or email address

Check if you need an eVisa

If you currently use a physical immigration document to prove your immigration status, you’ll need to set up access to your eVisa. For example, if you use:

You can use a global web form (GWF) number or unique application number (UAN) to access your eVisa if you do not have a document.

You cannot get access to an eVisa if you do not already have permission to live in the UK. There’s a different way to apply for a visa to come to the UK.

Get access to your eVisa

If you’ve not accessed your eVisa before, you’ll need to:

  • check if you’ve got a UKVI account - you can create one if you do not have one
  • confirm your identity and link your account to your eVisa

Find out how to access your eVisa.

If you need help using the UKVI Immigration: ID check app 

You’ll need to use the ‘UK Immigration: ID check app’ to set up your UKVI account and access your eVisa. Check how to use the app.

Sign in to view your eVisa and get a share code

You can sign in to view your eVisa and get a share code to prove or check your immigration status.

Get help if you cannot sign into your UKVI account

Recover your UKVI account if you’re having problems signing in. For example, because you do not have access to the email or phone you used to set it up.

Change the details on your eVisa

There are different ways to change the details on your eVisa depending on what needs to change.

Report a problem with your eVisa

You can report an error with your eVisa if your details are wrong when you first sign in to your UKVI account.

Update the details in your UKVI account if something has changed

You can update your UKVI account online if your details have changed. For example, if you need to change your address or add a new passport before you travel.

Use your eVisa to travel to or from the UK

Check your UKVI account and eVisa details are correct before you travel.

Contact UKVI for help

Contact UKVI online if you have a different question about:

  • getting access to your eVisa
  • using your eVisa to view and prove your immigration status

Your answers

Start again

1. Where are you contacting UKVI from?
Inside the UK
Change 1. Where are you contacting UKVI from?
2. What do you need help with?
Accessing your current online immigration status (eVisa)
Change 2. What do you need help with?

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