Trusted trader and care home review sites: improvement of practices

Five online review sites have committed to improvements that will give people a more complete picture when making buying decisions.


Date Action
11 February 2016 Outcome of work with trusted trader and care home review sites published
18 January 2016 Case opened into the practices of a number of online review sites
19 June 2015 Report on call for information into online reviews and endorsements published

Case closed

11 February 2016: Two websites for finding tradespeople and three care home review sites have all agreed to improve their practices to address concerns that were raised following a call for information by the Competition and Markets Authority (CMA) on online reviews and endorsements.


Team leader

David Hart (, 020 3738 6849)

Project director

Jon Riley (, 020 3738 6143)

Senior responsible officer

Nisha Arora (, 020 3738 6853)

Published 18 January 2016
Last updated 11 February 2016 + show all updates
  1. Case closed: Advisory letters and summary of agreements published.
  2. First published.