Trusted trader and care home review sites: improvement of practices
Five online review sites have committed to improvements that will give people a more complete picture when making buying decisions.
|11 February 2016||Outcome of work with trusted trader and care home review sites published|
|18 January 2016||Case opened into the practices of a number of online review sites|
|19 June 2015||Report on call for information into online reviews and endorsements published|
11 February 2016: Two websites for finding tradespeople and three care home review sites have all agreed to improve their practices to address concerns that were raised following a call for information by the Competition and Markets Authority (CMA) on online reviews and endorsements.
- CMA advisory letter to trusted trader schemes (11.2.16)
- CMA advisory letter to care home review sites (11.2.16)
- Giving a balanced picture: do’s and don’ts for online review sites (11.2.16)
- Summaries of the five agreements (11.2.16)
- Online reviews - why customers may not get a balanced picture (11.2.16)
- Press release: Online review sites commit to improve practices (11.2.16)
David Hart (firstname.lastname@example.org, 020 3738 6849)
Jon Riley (email@example.com, 020 3738 6143)
Senior responsible officer
Nisha Arora (firstname.lastname@example.org, 020 3738 6853)
Published: 18 January 2016
Updated: 11 February 2016
Opened: 18 January 2016
Closed: 11 February 2016
- Case closed: Advisory letters and summary of agreements published.
- First published.