Funerals

The CMA is carrying out a market investigation into the supply of services by funeral directors at the point of need and the supply of crematoria services

Contact

funerals@cma.gov.uk

Personal information

We would like to remind you that the CMA may collect, use and share personal data for its investigations, including market investigations. The CMA expects that it will obtain some personal information as part of its funeral directors and crematoria services market investigation.

Some personal data will be collected from you, while sometimes personal data will be collected from third parties, such as traders, stakeholders (for example, trade associations), research agencies, consumer associations, non-profit organisations and other government departments or public bodies.

For more information about how the CMA handles personal information, please see the CMA’s Personal Information Charter.

Phase 2

Timetable

Date of reference: 28.3.19

Statutory deadline: 27.9.20

Working papers

Responses to the issues statement

Invitation to comment on research agencies

21 May 2019: As part of its investigation into the funerals sector, the CMA intends to carry out a consumer survey. We have identified a number of firms to undertake this research and comments are invited on potential conflicts of interest or any other restriction on the firms’ suitability to carry out the work.

Draft consumer survey

21 May 2019: The CMA has published documents for comment in relation to a consumer survey. The deadline for comments on the draft questionnaire below is 5pm on Tuesday 28 May 2019.

Issues statement

08 April 2019: The issues statement outlines initial theories on what might be affecting competition and potential remedies. It doesn’t set out our findings or conclusions. Parties are invited to provide submissions commenting on the issues and possible remedies.

Approach to information gathering

28 March 2019: The investigation involves a large number of potentially interested parties and third parties, many of whom have relevant information. The CMA has set out an overview of its approach.

Inquiry group appointed

28 March 2019: The CMA appointed the inquiry group on 28 March 2019.

Martin Coleman (Inquiry Chair), Richard Feasey, Sheila McClelland and Karthik Subramanya.

CMA Board advisory steer

28 March 2019: The CMA Board’s advisory steer to the inquiry group can be found below.

Terms of reference

28 March 2019: The terms of reference for the CMA’s investigation can be found below.

Case opened

28 March 2019: The CMA has decided to refer the supply of services by funeral directors at the point of need and the supply of crematoria services for a single in-depth Phase 2 market investigation.

Phase 1

Final report and decision on a market investigation reference

28 March 2019: The CMA has published the final report of its funerals market study.

Funerals advice

28 March 2019: In conjunction with Age UK and the Money Advice Service, the CMA has produced advice for those who need to arrange a funeral.

Consultation on scope of proposed market investigation

The CMA has received representations that the scope of its proposed market investigation reference should be extended to include the funeral services supplied by funeral directors in the United Kingdom arising from the redemption of pre-paid funeral plans.

The CMA is therefore inviting interested parties to provide views on whether, if the CMA decides to make a market investigation reference, the scope of the market investigation should include the delivery of such services. Comments should be provided by 5pm 13 March 2019.

Responses to Interim Report

Interim report, consultation and notice of proposal to make a market investigation reference

29 November 2018: The CMA published its interim report and consultation on the funerals market. As part of its interim report, the CMA has proposed that the funerals market should be referred to a CMA Group for a market investigation reference.

We welcome comments on the consultation on whether to make a market investigation reference. Comments should be provided by 5pm on 4 January 2019.

Personal information

We would like to remind you that the CMA may collect, use and share personal data for its investigations, including market studies. The CMA expects that it will obtain some personal information as part of the funerals market study.

Some personal data will be collected from you, while sometimes personal data will be collected from third parties, such as traders, stakeholders (for example, trade associations), research agencies, consumer associations, non-profit organisations and other government departments or public bodies.

For more information about how the CMA handles personal information, please see the CMA’s Personal Information Charter.

Consumer research

16 October 2018: The CMA commissioned research from Reseach Works and Ipsos MORI to understand the behaviour, experiences and decision-making of people who had recently engaged the services of a funeral director.

Responses to statement of scope

Launch of market study

1 June 2018: The CMA has launched a market study into the funerals market in the UK. We are investigating two core areas in connection with the supply of funerals:

  • how competition between funeral directors works and transparency issues in the provision of funerals
  • how competition works in the crematoria segment of the industry

We are inviting comments on the issues raised in the statement of scope, including from interested parties such as funeral directors, crematoria operators, representative professional bodies, government and from consumer groups.

Published 1 June 2018
Last updated 24 July 2019 + show all updates
  1. Working paper on our approach to profitability and financial analysis published.
  2. Responses to the issues statement published.
  3. Draft consumer survey and invitation to comment on the agencies invited to tender published.
  4. The page has been updated with the issues statement, summary of the issues statement and administrative timetable for the investigation.
  5. Case page updated with: - the phase 1 final report of our market study - terms of reference for our phase 2 market investigation - inquiry group appointed to the market investigation - CMA Board's advisory steer to the inquiry group - advice for those who need to arrange a funeral
  6. Consultation on scope of proposed market investigation published.
  7. Responses to the interim report have been published.
  8. Interim report, consultation and notice of proposal to make a market investigation reference published.
  9. Consumer research published.
  10. Additional responses to statement of scope published.
  11. Responses to statement of scope published.
  12. Responses to statement of scope published.
  13. Personal data update announced.
  14. First published.