7. Entertainment and modelling agencies

Entertainment and modelling agencies can’t charge you if they don’t find you work.

They can:

  • take a commission (percentage fee) from your earnings if they find you work
  • charge a fee to publish your details online or in a publication - you don’t have to pay this straight away

They must tell you in writing if a fee is involved.

Paying for services

Once you agree to pay the service fee, you can’t be charged for 30 days - this is called the ‘cooling off’ period. You have the right to withdraw from the contract during the 30 days.

The agency must show you what it plans to publish about you before it’s published.

You have up to 7 days after the cooling off period to say if you want the information removed. If you’re happy you must pay after the 7 days.


You’ve paid to be promoted on a casting agency’s website. The agency shows you the photos 29 days after you signed the contract and you’re not happy with them. You have 8 days to demand a refund.

If the agency charged you but didn’t publish your name, you have the right to a refund for up to 60 days.

Contact Acas if you believe you’ve been charged unfairly.