Recruitment agencies can’t charge you a fee for finding or trying to find you work. They can charge you for certain services, for example CV writing, training or transport. You have the right to cancel these as long as you give notice. If any agency offers you services it: must give you full written details of the fee and conditions before charging you - including details of your right to cancel and the notice period can’t make you use these services as a condition for finding you work There are different rules for entertainment and modelling agencies . When you want to cancel a service You can cancel paid services without a penalty. You must give a minimum of: 10 working days’ written notice to the agency to cancel living accommodation 5 working days’ notice for all other services, such as training courses You can complain to Acas if you think your agency has unfairly charged you or it won’t refund you during the notice period.

What your agency must give you

Your agency must give you written terms of employment before looking for work for you. These should include: whether you’re employed under a contract for services or a contract of employment your notice period your pay your holiday entitlement When you’re offered a job the agency must tell you: your start date how long the contract is likely to last the type of work about any expenses you may have to pay the location your hours about any health and safety risks about any experience, training or qualifications needed for the role If your agency changes your terms An agency can’t change your terms and conditions without telling you. If you agree to changes you must be given a new document with the full details of the changes and the date they changed. An agency can’t give information about you to any third parties (including current employers or hirers) without your permission.

From the day you start work you have a worker’s employment rights . You also have the same rights as your permanent colleagues to use any shared facilities and services provided by your employer, for example: a canteen or food and drinks machines a workplace creche or mother and baby room car parking or transport services, like a local pick-up service or transport between sites Rights after 12 weeks After 12 weeks in the job you qualify for the same rights as someone employed directly. This is known as ‘equal treatment’. Your rights include: ‘equal pay’ - the same pay as a permanent colleague doing the same job automatic pension enrolment paid annual leave You won’t be entitled to equal pay if you’re offered a ‘pay between assignments’ contract . How to count your 12 week period Start counting your 12 week qualifying period from your first day at work. You don’t have to be at work for 12 weeks in a row - some types of leave count and there can be breaks. Don’t count days on sick leave or a break The qualifying period will pause for sick leave or breaks. Don’t count the days when: you take a break of 6 weeks or less you’re on leave due to sickness or injury for up to 28 weeks you take annual leave you’re entitled to the workplace closes, for example for Christmas or industrial action you’re on jury service for up to 28 weeks Count time off for pregnancy, paternity or adoption Your 12 week qualifying period will continue through time off you have for: pregnancy and up to 26 weeks after childbirth adoption leave paternity leave If your leave is more than 12 weeks you’ll qualify for equal treatment when you return to work. Start from zero for a new job or role Your 12 weeks will start again if you: get a new job at a different workplace have a break of more than 6 weeks between jobs at the same workplace stay at your workplace but take a new role that’s ‘substantively different’ A substantively different role is one that’s completely new, different work. It could be a combination of different: skills, or requiring new training pay rate location working hours

You’re entitled to the National Minimum Wage for all the hours you work, even if you haven’t recorded them on a timesheet. After 12 weeks you can ask to be paid the same as a permanent employee doing the same job. If your agency withholds your pay Your agency can delay paying you while they get proof of the hours you worked, but only for a reasonable period of time. Your agency can’t refuse to pay you because your hirer’s unhappy with your work - this is a contractual issue between your agency and the hirer. You can make a claim to an employment tribunal if your agency is refusing to pay you. ‘Pay between assignments’ contracts If your agency offers you a ‘pay between assignments’ contract you’ll be an employee of the agency, not an agency worker. You’ll get paid even when you’re not working. You must get an employment contract . You’re not entitled to equal pay under a pay between assignments contract. The rest of your rights will stay the same. You must get 50% of your previous pay, calculated at the highest rate of pay received during any one week. The agency must give you a contract stating: the type of work that you’re giving up the right to equal pay minimum pay rates and how they’re calculated where you’re expected to work (your agency can’t offer you work outside a reasonable travel time unless you agree) minimum and maximum working hours (the minimum must be at least one hour) The agency can’t ask you to come into its office for an hour to avoid paying you between jobs. You’ll only get ‘pay between assignments’ for full weeks when you don’t have any work. If the agency ends the contract: it must give you 4 weeks’ pay between assignments you may be entitled to certain rights, such as notice pay and redundancy pay

You may be able to get Statutory Maternity Pay , but you can’t get Statutory Maternity Leave . If you’re on a ‘pay between assignments’ contract you’re an employee of the agency, not an agency worker. You have employee’s pregnancy rights . It’s illegal to discriminate against you on the grounds that: you’re pregnant you’ve given birth in the last 6 months you’re breastfeeding It’s discrimination if your: agency refuses to place you in a job hirer refuses to hire you job was terminated because you’re pregnant agency refuses to keep you on its books agency offers you only short jobs and gives longer ones to other agency workers hirer won’t let you come back after having leave due to maternity Contact Acas if you believe you’ve been discriminated against. If there’s a risk to your health Your hirer should make reasonable adjustments so you can do your job. If this isn’t possible your agency must find you alternative work or pay you at the same rate for the expected length of your contract. Antenatal care After 12 weeks in the job you can get paid time off to go to ‘antenatal care’ if you can’t arrange it outside working hours. Antenatal care includes antenatal classes, appointments and parenting classes if they’ve been recommended by a doctor or midwife. You must also be paid for the travel time if it’s during working hours.

Entertainment agencies

Entertainment agencies can charge you a fee: for finding you work, for example taking a commission (percentage fee) from your earnings to publish your details online or in a publication They must tell you in writing if a fee is involved. If they’re publishing your details Once you receive the contract, you have a 30-day ‘cooling off’ period when you: can cancel or withdraw from it without getting a penalty don’t have to pay The agency must show you what it plans to publish about you before it’s published. You then have up to 7 days after the cooling off period to say if you don’t want the information to be published. If you’re happy you must pay after the 7 days. Example: You’ve paid to be promoted on a casting agency’s website. The agency shows you the photos 29 days after you signed the contract and you’re not happy with them. You have 8 days to demand a refund. If the agency charged you but didn’t publish your name, you have the right to a refund for up to 60 days. Contact Acas if you believe you’ve been charged unfairly.

Fashion and photographic model agencies can charge you a fee for finding you work. They can take a commission (percentage fee) from your earnings. They can also charge a fee to publish your details online or in a publication. They can’t charge this fee to you upfront but they can take it from your earnings if they find you work. They must tell you in writing if a fee is involved. Contact Acas if you believe you’ve been charged unfairly.

Your rights as an agency worker

When you're an agency worker

You’re an agency worker if you have a contract with an agency but you work temporarily for a hirer. Agencies can include recruitment agencies, for example ‘temp agencies’.

You’re also an agency worker if you look for work through entertainment and modelling agencies.

You’re not an agency worker if you:

find work through an agency but work for yourself - you may be self-employed
use an agency to find permanent or fixed-term employment - check with the company that hired you
take a ‘pay between assignments’ contract - you’re an employee of the agency

Contact ACAS if you’re unsure if you’re an agency worker.

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Your rights as an agency worker

When you're an agency worker

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Your rights as an agency worker

When you're an agency worker

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