3. Basic information you should receive

Recruitment agencies must give you written terms of employment before looking for work for you.

These should include:

  • whether you are employed under a contract for services or a contract of employment
  • your notice period
  • details of your pay
  • your holiday entitlement

An agency can’t change your terms and conditions without telling you.

If you agree to changes you must be given a new document with the full details of the changes and when they apply.

An agency cannot give information about you to any third parties (including current employers) without your permission - except for legal purposes or to a professional body to which you belong.

Workers under the age of 18

If you are under 18 and expected to work during school hours, your agency must check that you have received advice from the local careers service.

If the agency is arranging a job abroad, it must have written consent from your parent or guardian.

When an agency offers you a job with a company

They should tell you:

  • your start date
  • the likely length of the work
  • the type of work
  • about any expenses that may be payable
  • the location
  • your hours
  • about any health and safety risks, and steps the hirer has taken to control these risks
  • about any experience, training or qualifications needed for the role