Complaints procedure

The British Embassy is committed to providing the best possible service and believes that handling complaints is an important part of our service.

We also welcome any comments that you may wish to make about our operation. We are committed to:

  • listening to our users’ views
  • learning from our mistakes
  • continually improving our service.

You can mail your written complaint at the following address:

Deputy Head of Mission
British Embassy in Ukraine
9, Desyatynna Street
Kyiv, Ukraine

You can also send us your complaints at