Visa premium service centres

5. Getting a decision

You’ll be told at your premium service appointment how long it’ll take to process your application - most take less than 2 hours 30 minutes.

You can wait while your application is being processed, or leave and come back later.

You aren’t guaranteed to get a decision on the same day.

If you get a decision on the same day

Your documents will be given back to you, and your biometric residence permit (BRP) will be ordered.

You will usually receive your BRP within 7 to 10 days. If it doesn’t arrive, you can report your missing BRP online.

Your BRP will be sent to your home address unless you tell the premium service centre to send it somewhere else.

If it takes longer to get a decision

You might not get a decision on the same day if:

  • extra checks are needed
  • you don’t bring all the information you need to your appointment

You’ll be told why on the day. If you need to provide extra information, you’ll be told how and when to provide it.

If your application can’t be processed

Your application won’t be processed and your appointment will be cancelled if you:

  • applied to use the service but weren’t eligible
  • didn’t bring a completed application form or your supporting documents
  • didn’t pay the right fee or healthcare surcharge, and can’t pay at the appointment

If your appointment is cancelled, you won’t get a refund of the £100 booking fee. You might get a refund of:

  • the visa application fee
  • the rest of the premium service fee (£490)