Visa premium service centres

4. Book an appointment

You can book a premium service appointment up to 42 days in advance.

How you book your appointment depends on what you’re applying for.

Your application How to book an appointment
Tier 2 or 4 visa Book as part of your online application
Tier 2 or 4 dependant - applying on your own Book as part of your online application
Tier 1 or 5 dependant - applying on your own Book as part of your online application, or book to apply in person at a premium service centre - you’ll need to take your completed paper form with you
Remain in the UK with family - applying in the partner, family life as a partner or private life in the UK routes Book as part of your online application, or book to apply in person at a premium service centre - you’ll need to take your completed paper form with you
All other applications Book to apply in person at a premium service centre - you’ll need to take your completed paper form with you

You must pay the following fees per person when you book your appointment:

  • £590 premium service fee (this includes a £100 booking fee)
  • the fee for your visa type
  • the healthcare surcharge (if you need to pay it)

Family groups of 11 or more must book by phone on 0300 123 2241. You pay the fees at your appointment.

Appointments outside office hours

You’ll have to pay an extra £75 fee if you book an appointment time outside normal office hours, for example:

  • before 9am, Monday to Friday
  • after 4pm, Monday to Friday
  • on Saturday

At your appointment

You must arrive for a security check 15 minutes before your appointment.

After the security check, you must provide the following at the reception:

  • your payment confirmation
  • your completed application form
  • all necessary supporting documents for your visa application
  • your IHS reference number (if you need one)

Your ‘biometric information’ such as fingerprints and a photograph will be taken at your appointment.

Who should come with you

Any dependants named on your application must come with you to your appointment.

You can also bring any other people you need at your appointment, for example carers, family members or legal representatives.

How long it takes

You’ll be told on the day how long it’ll take to process your application - most take less than 2 hours 30 minutes.

You aren’t guaranteed to get a decision on the same day.

If you get a decision the same day

Your documents will be given back to you, and your biometric residence permit will be ordered. It will usually take 7 to 10 days to arrive. Find out what to do if your BRP doesn’t arrive.

You can wait while your application is being processed, or leave and come back later.

Your biometric residence permit will be sent to your home address unless you tell the premium service centre to send it somewhere else.

If it’ll take longer for you to get a decision

You’ll be told why. If you need provide extra information, you’ll be told how and when to provide it.

If your application can’t be processed

Your application won’t be processed at all and your appointment will be cancelled if you:

  • applied to use the service but weren’t eligible
  • didn’t bring a completed application form or your supporting documents
  • didn’t pay the right fee or healthcare surcharge, and can’t pay at the appointment

If your appointment is cancelled, you won’t get a refund of the £100 booking fee. You may get a refund of:

  • the visa application fee
  • the rest of the premium service fee (£490)