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• CMA impact assessment 2020 to 2021
  • Updated: 15 July 2021
• Writing a fair contract for customers

  How to make sure your contract terms and notices are fair, and comply with the law.

  • Updated: 22 July 2026
• Avoid unfair terms in sales contracts

  Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.

  • Overview

    Your standard sales contracts must be ‘fair’ or you will not be able to…

  • Unfair consumer contracts

    You cannot enforce unfair terms in a consumer contract, or unfair consumer…

  • Unfair business contracts

    Your standard contract would be unfair if you try to not take…

  • Implied and statutory rights

    Your customers have implied rights when buying your goods or services.…

• Consumer Protection from Unfair Trading Regulations - traders: OFT1008

  This guidance was intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs). It is replaced by 'CMA207: unfair commercial practices' from 6 April 2025.

  • Updated: 4 April 2025
• Consumer Protection from Unfair Trading Regulations - businesses: OFT979

  A basic guide for businesses on the Consumer Protection from Unfair Trading Regulations (in effect until 6 April 2025).

  • Updated: 1 March 2008
• Annual Report and Accounts 2025 to 2026
  • Updated: 9 July 2026
• Standardisation

  Standards and standardisation explained.

  • Updated: 28 August 2025
• Consumer rights

  Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
• Find your local Trading Standards office

  Find a Trading Standards office to complain about illegal sales activity or to get business advice about trading legally
• Unregulated legal services: Consumer protection law guidance
  • Updated: 30 January 2026