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Departments, agencies and public bodies
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This page brings together departmental annual status reports on customer service telephone lines.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
How DWP learns when its customers’ experiences have fallen below expectations and uses this to make changes that improve what it is doing.
How DWP helps customers who need additional support, learn from customer’s experiences and explore ways to improve our services for all.
Information about how we manage unacceptable customer behaviour consistently and fairly.
The Insolvency Service's commitment to our customers.
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