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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This page brings together departmental annual status reports on customer service telephone lines.
Data on UK Visas and Immigration (UKVI) customer service operations.
How DWP learns when its customers’ experiences have fallen below expectations and uses this to make changes that improve what it is doing.
This report shows the Home Office’s progress towards implementing guidance on customer service telephone numbers.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
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