We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
How DWP learns when its customers’ experiences have fallen below expectations and uses this to make changes that improve what it is doing.
The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with.
How DWP helps customers who need additional support, learn from customer’s experiences and explore ways to improve our services for all.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
The Insolvency Service's commitment to our customers.
The information clients, principal designers, principal contractors and accountable persons need to keep.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).