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Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations

• Overview

  Your standard sales contracts must be ‘fair’ or you won’t be able to…

• Unfair consumer contracts

  You can’t enforce unfair terms in a consumer contract, or unfair consumer…

• Unfair business contracts

  Your standard contract would be unfair if you try to not take…

• Implied and statutory rights

  Your customers have implied rights when buying your goods or services.…

How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.

• Updated: 4 August 2021

• Updated: 3 May 2024

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Data on UK Visas and Immigration (UKVI) customer service operations.

• Updated: 13 January 2022

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An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.

• Updated: 9 December 2015

• Updated: 29 January 2021

Find out how to determine the place of supply of your services and how to deal with supplies of services which you receive from outside the UK.

• Updated: 29 September 2022

How to use a risk-based approach to carry out compulsory risk assessments of your business.

• Updated: 4 August 2021