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How to report products that are unsafe and may have caused injury or damage.
Consumer advice and details of how to report problems with e-cigarettes with guidance on how to place an e-cigarette on the market in Great Britain and Northern Ireland, including the notification scheme.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Things to consider when buying and using products.
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
The Product Regulation and Metrology Act 2025 enables the Government to amend regulations to reflect how products are bought and used today and in the future.
Guidance for suppliers and dealers.
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