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Surveys HMRC carries out with 5 core customer groups
A study of the shopping habits of different types of consumer.
Guidance on research into large business experiences of dealing with HMRC, including their views on administration of tax policy and wider influences on their attitudes to tax.
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
Results from the Department for Education's omnibus surveys with parents, pupils, learners, teachers and leaders, since 2010.
The Valuation Office Agency (VOA) will launch a new customer feedback survey in January 2026.
Research on customer perceptions of HM Revenue and Customs' contact centres.
Research on results of the HMRC Customer Survey for 2008 to 2012.
This research details consumer views on app stores, internet of things (IoT) devices and connected places (also known as 'smart cities').
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