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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
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Consultations and strategy
Data, Freedom of Information releases and corporate reports
A study of the shopping habits of different types of consumer.
Summary of the Covid-19 online consumer survey that took place in three waves between 9 April to 6 July.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
This research details consumer views on app stores, internet of things (IoT) devices and connected places (also known as 'smart cities').
Survey to help OISC understand the experiences of people who have received immigration advice and/or services.
Guidance on research into large business experiences of dealing with HMRC, including their views on administration of tax policy and wider influences on their attitudes to tax.
A survey looking at the consumer experience over 2013 and 2014.
Good practice in the design and presentation of customer survey evidence in merger cases.
This collection brings together all documents relating to DWP communications and customer insight research.
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