Research and analysis
HMRC contact centres: customer survey 2010 to 2011
Research on customer perceptions of HM Revenue and Customs' contact centres.
Documents
Ref: HMRC Research Report 176
PDF, 140 KB, 25 pages
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PDF, 64.6 KB, 9 pages
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PDF, 66.8 KB, 10 pages
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PDF, 60 KB, 7 pages
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Details
Research report on results of the 2010 to 2011 HM Revenue and Customs (HMRC) customer contact centres survey. Results from the 2007 to 2008 and 2009 to 2010 surveys are also attached.
Updates to this page
Published 14 November 2012