Research and analysis

HMRC contact centres: customer survey 2010 to 2011

Research on customer perceptions of HM Revenue and Customs' contact centres.

Documents

HMRC customer contact centres survey: 2010 to 2011 report

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

HMRC contact centres: customer research 2009 to 2010

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

HMRC contact centres: customer research 2008 to 2009

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

HMRC contact centres: customer research 2007 to 2008

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on results of the 2010 to 2011 HM Revenue and Customs (HMRC) customer contact centres survey. Results from the 2007 to 2008 and 2009 to 2010 surveys are also attached.

Published 14 November 2012