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  • Essential information you need to make a complaint about the IAA, its staff, the Immigration Services Commissioner or an immigration adviser or organisation.

  • Complain to HMRC about the service you received: what you need to do, what happens when you complain, disagree with a decision

  • Complain to UK Visas and Immigration (UKVI) about applications, appointments and decisions or follow up an existing complaint

  • How to raise a concern or complain about the service you get from the Department for Work and Pensions (DWP) or from an organisation that provides its services.

  • If you prefer to make a complaint in a language other than English, you can download a complaint form in your preferred language below.

  • Parole Board's Complaints Policy and Code of Conduct for Members and Staff.

  • Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted.

  • If you're not happy with the way a bus or coach operator has handled your complaint, Bus Users can help.

  • How to report a potential breach of competition or consumer law to the Competition and Markets Authority (CMA), and what to expect from us.

  • The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with.