Guidance

Complaints: guide to the submission process

Guide to the submission process.

• From: Ofqual
• Published: 19 March 2021
• Last updated: 21 September 2026
  Show all updates

  1. 21 September 2026

     Updated the document template and clarified aspects of the text. Removed field ‘Covid-19Related’ as it is no longer relevant.

  2. 11 October 2022

     Name of 'Covid-19Related' field has changed and 'NatureOfComplaint' field list has been updated

  3. 2 September 2022

     Annex list has been added

  4. 19 March 2021

     First published.

Applies to England

Documents

Complaints data: guide to the submission process

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File format

CSV, 4.23 KB

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Annex A: Accepted Nature of Complaint and Specific Nature Of Complaint Values

CSV, 4.05 KB

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Details

Guide to the submission process.