Guidance
Complaints: guide to the submission process
Guide to the submission process.
Applies to England
Documents
Details
Guide to the submission process.
Updates to this page
Published 19 March 2021
Last updated 21 September 2026
Show all updates
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Updated the document template and clarified aspects of the text. Removed field ‘Covid-19Related’ as it is no longer relevant.
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Name of 'Covid-19Related' field has changed and 'NatureOfComplaint' field list has been updated
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Annex list has been added
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First published.