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How to use chatbots and webchat tools to improve your users’ experience of your service.
GOV.UK Chat is our AI-powered chatbot that allows users, for the first time, to get quick, personalised answers to their questions based on GOV.UK guidance
Find out how GOV.UK Chat collects and uses your data.
Implementing an automated webchat functionality ('chatbot') to the Barnet Council website to provide a better customer experience.
We, the undersigned, commit to honour the Armed Forces Covenant and support the Armed Forces Community. We recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our business and our country.
Departmental policy regarding web chat moderation for the Department for Transport.
A Chatbot tool used by Contact Centre Webchat channel to automatically answer customers and collate relevant information for the Webchat advisor when required.
Ask Ops Chatbot is a prototype tool that uses a Large Language Model to provide users with accurate and speedy answers 24/7 to questions about internal HR guidance.
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